Sarah James

As the office manager at NLWorks, I am responsible for creating, implementing and optimizing processes and procedures in a start-up organization. This results in work such as:

- Setting up folder structure

- Setting up CRM

- Recruitment and selection of staff

- Operational support International public/private programs

- Organize team events

- Contact for all suppliers and vendors

- Extensive calendar management for both director and program managers.

At Twill I have set-up and structured the office and facility management. For instance by reinitiating and restructuring failed negotiations. This has lead the to multiple succesful contracts and partnerships.

Responsible for:

• Create and implement relevant policies & procedure

• PA to the CEO

• Being the go-to person for day to day office operations

• Handling all invoices and payments

• Managing the budgets of employee training, office supplies, swag, repair & maintenance services

Dutch representative and responsible for setting-up financial/facility/HR processes, in collaboration with the Amazon HQ.

• Selecting new office, organising office renovation and move

• Finance: creating purchase orders, processing invoices

• Building great relationships with all stakeholders

• Managing and coaching the security, cleaning & reception team

• Creating and implementing the HR & recruitment procedures

• Organising all company and team events

• Management of concierge team
• Event management
• Liaise with renters, allocate rooms & halls
• Create school bus routes for 400 pupils
• Creating school uniform webshop
• Contact with parents & suppliers regarding school buses, uniforms

• Responsible for all turnarounds and arrivals of all RCI vessels in Amsterdam
• Recruitment, training, planning & supervision of operation team
• Prize winning season awarded by Royal Caribbean International to Intercruises Amsterdam for the port with the highest increase in ratings worldwide.

• Hostess to all Dutch-speaking guests onboard; accompanying guests on excursions, conducting informational meetings, solving all complaints in cooperation with other departments
• Translation of all onboard communication IT– Dutch & Eng – Dutch and vv

• PA to the property manager The Netherlands
• Supervision of administrative assistant
• Assist with marketing projects
• Present properties and provided amenities to prospective tenants
• Coordination of office facilities
• Liaise with suppliers & contractors
• Furnish apartments for rent

• Field test projects for MasterCard in The Netherlands, Italy and United States

• PA to Hotel Director
• Responsible for solving of all guest's complaints
• Secretary to all hotel departments; minute taking meetings, event admin, reporting of ship inspections and follow-up action list