Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Jaquith

Mansfield

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has served nearly 5 years dedicated to customer service and providing satisfactory solutions to customer grievances.

Overview

5
5
years of professional experience

Work History

Merchandise Receiver

Walmart
10.2024 - Current
  • Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
  • Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
  • Processed daily and weekly DSD tickets to file invoices.
  • Followed food safety and workplace safety guidelines for job functions.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.

Customer Service Representative

THE HARTFORD INSURANCE COMPANY
10.2023 - 07.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times with an average of 60-80 calls a day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Utilized multiple computer applications with accuracy.

Online Grocery Team Lead

Walmart
06.2023 - 10.2023
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Furnished feedback to associates on opportunities to enhance services provided to customers.
  • Assessed team members’ performance and provided motivational support.
  • Provide customer service and resolve customer issues through phone calls and face-to-face interactions.
  • Cross-trained existing employees to maximize team agility and performance.

Online Grocery Associate

Walmart
01.2021 - 06.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked with over 100+ customers daily to fulfill specific customer needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.

Education

Diploma - Cosmetology

H. H. Ellis Technical High School
Danielson, CT
06.2021

Skills

  • Material Resource Management
  • Communication Planning
  • Researching and Compiling Data
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Planning and Coordination
  • Multitasking Abilities
  • Willingness to Learn
  • Teamwork and Collaboration
  • Coaching New Hires
  • Assignment Delegating
  • Microsoft Word, Excel, Slides, and Powerpoint
  • Proficient in using Outlook

Timeline

Merchandise Receiver

Walmart
10.2024 - Current

Customer Service Representative

THE HARTFORD INSURANCE COMPANY
10.2023 - 07.2024

Online Grocery Team Lead

Walmart
06.2023 - 10.2023

Online Grocery Associate

Walmart
01.2021 - 06.2023

Diploma - Cosmetology

H. H. Ellis Technical High School

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