SARAH JAROS
Wheat Ridge,CO
Summary
Accomplished Senior Product Manager at Avant, adept in product launches and cross-functional leadership, significantly expanded credit card volume and enhanced user satisfaction. Skilled in strategic planning and stakeholder management, achieved a notable $400k increase in spending and streamlined project oversight with Agile frameworks, showcasing a strong blend of technical and interpersonal prowess.
Overview
11
11
years of professional experience
Work History
Senior Product Manager
Avant
Chicago , IL
08.2021 - Current
- Expanded credit card volume by 67% through launching new products.
- Implemented strategies leading to a $400k increase in credit card spending.
- Cut costs by 5-25% through detailed contract audits.
- Built and nurtured relationships with key stakeholders.
- Enhanced market penetration through the creation of novel product features.
- Worked closely with design and development teams on enhancing UI/UX, resulting in improved user satisfaction.
- Coordinated product roadmaps to align with company objectives.
- Boosted customer satisfaction rates by proactively communicating feature updates, bug fixes, and relevant product information.
- Developed go-to-market strategies for product launches.
- Applied Agile frameworks for streamlined project oversight.
Organizational Change Manager
Capgemini
Chicago , IL
11.2019 - 08.2021
- Led organizational change projects for clients, implementing change strategies
- Identified and executed process optimization opportunities through collaboration with cross-functional teams
- Managed stakeholder communication and training programs to ensure smooth transitions
- Delivered a 30% increase in overall employee satisfaction by implementing change management activities supporting the transition of contractors to full-time employees
- Partnered with the client to prop up an internal center of excellence, including all samples of client-facing artifacts
- Achieved an 18% improvement in customer satisfaction and a 40% reduction in turnaround times through the implementation of Salesforce iteration
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects
Director, Program Strategy
HSBC Finance Corporation
Elmhurst , IL
01.2014 - 06.2017
- Managed teams to ensure projects met deadlines, reducing company expenses by over $500k.
- Optimized processes, successfully reducing financial repercussions exceeding $2M.
- Facilitated loan sales exceeding $10 billion.
- Unified operational teams into one facility, achieving seamless transition.
Education
Bachelor of Arts And Science - History
DePaul University
Chicago, ILSkills
- Product Launches
- Customer research
- Partnership Building
- Brand building
- Cross-Functional Collaboration
- Product Roadmaps
- Strategic Planning
- Product Development
- Cross-Functional Leadership
- Stakeholder Management
- Product Lifecycle Management
- Product Team Leadership
Timeline
Senior Product Manager
Avant
08.2021 - Current
Organizational Change Manager
Capgemini
11.2019 - 08.2021
Director, Program Strategy
HSBC Finance Corporation
01.2014 - 06.2017
Bachelor of Arts And Science - History
DePaul University
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