Sarah Jayne

• Resolved problems, improved operations and provided exceptional service while hosting groups
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Factored-in abilities, needs and interests of participants during activity periods
• Coordinated and led ecology, challenge, team building and target activities for both small and large groups.
• Trained a staff of 10+ on ecology, challenge, team building and target activities
• Produced curriculum for slacklining, rock throwing and low ropes
• Provided clear instruction to activity and program participants to deliver fun and maintain safety
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
• Transported and escorted program participants to and from activities and on field trips
• Participated in team-building activities to enhance working relationships

Health director (2019)

• Created systems to keep track of camper and staff medications
• Safeguarded campers and staff, providing general first aid and distributing medication to campers as directed.
• Logged all medication distributions daily
• Trained 2 medical staff, provided direct supervision, and ongoing staff development
• Inventoried medical supplies and placed orders when needed
• Coordinated with other healthcare providers concerning treatment plans for campers and staff
• Communicated with campers and parents (of minors), ensuring that medical information was kept private

Camp Photographer (2021)

• Digitally edited photos to enhance appearance
• Photographed high-quality images for various print and digital projects
• Took photos from different angles and perspectives to capture perfect images
• Edited, toned, captioned and uploaded photographs for publication onto camp website, brochure and Waldo
• Archived photographs on computers and servers.
• Managed and organized photo database using consistent naming conventions and key-wording for search optimization

Assistant Day Camp Director (2022)

• Cultivated cordial relationships with campers, parents or guardians.
• Liaised with food service managers and cooks with respect to food-related program requirements.
• Communicated with parents and staff regarding camper or program issues.
• Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
• Followed federal, state and facility guidelines to maintain professional interactions with campers.
• Managed 20+ camp staff members.
• Handled administrative and business management needs for busy day camp with as many as 110 children in attendance each summer season.
• Organized session wrap-up events to recognize campers and staff achievements.
• Mentored camp counselors in effective strategies for relating to campers and teaching important life skills.
• Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
• Developed and directed programs suitable for children between ages of 5 and 15 years old
• Performed staff evaluations and addressed areas for improvement.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Identified customer issues with products or services, investigated causes and initiated resolutions
• Communicated with customers to identify needs and expectation pertaining to membership, product sales, and outdoor programs
• Collaborated with all departments to insure right answers were provided for all calls and cases
• Registered 5-10 girls/volunteers for memberships and placed girls/volunteers in troops through salesforce
• Communicated with customers to assess and address individual needs, providing timely and quality support via salesforce systems
• Update/fix membership issues for girls and volunteers
• Attended recruitment events and assisted with outdoor programs as needed
• Directed customers to appropriate departments for additional support
• Explained charges, fees, terms of sales and service agreements to over 50+ customers daily

• Managed two kitchen staff members
• Produced schedules for all kitchen staff
• Provided meals daily for 100+ people including vegan and gluten free meals with desserts
• Created menus for summer 2018 and 2019
• Worked with program director to create special meals once per week that matched with camps weekly themes
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Developed new kitchen manual and handbook
• Checked and tested foods to verify quality and temperature
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Kept facility compliant with health codes, sanitation requirements and license regulations
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
• Identified team weak points and implemented corrective actions to resolve concerns.

• Oversaw COPE program at Camp Camplin, Yawgoog, and Norse
• Hired and trained 10 instructor staff
• Communicated with group leaders before, during and after their trip
• Provided marketing for COPE programs through social media
• Created schedules for groups and instructors
• Maintained COPE course
• Create new classes to grow C.O.P.E program

• Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies
• Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities
• Planned, bought supplies, and set up weekly theme days
• Over saw Arts and Crafts instructor
• Assisted in parent communication of 50+ campers
• Coached and mentored camp counselors in effective strategies for relating to campers and teaching important life skills
• Organized field trips to off-site locations and handled scheduling, transportation and payments
• Co-ran staff meetings with Summer Camp Director
• Joined camper groups when needed
• Administered First Aid and CPR to participants in distress
• Inventoried all medical and camp supplies
• Handled any non major behavioral issues
• Assisted with training of 12+ staff
• Scheduled special guests for youth camp

• Produced the Curriculum for 30+ students in kid care's aftercare program
• Maintained energy and enthusiasm in fast-paced environment
• Collaborated with team members to achieve target results
• Organized games and crafts for students
• Walked with 10+ students to and from schools
• Offered friendly and efficient service to students and parents, handled challenging situations with ease
• Provided marketing for Kid Care's afterschool program
• Provided healthy snack for all 30+ students
• Actively listened to students, handled concerns quickly and escalated major issues to supervisor
• Filled in for preschool, pre-k, and infant/toddler teachers

• Provided custom protein shakes for gym members
• Greeted members upon arrival, offered assistance and answered questions to build rapport and retention
• Assessed stock items daily and re-stocked items if needed
• Answered customer telephone calls promptly and appropriately handled any needs
• Took training session reservations over phone, in person and via computer for guests and provided confirmation information.
• Provided light housekeeping around gym and childcare area

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Hosted day and overnight groups (30-150 people)
• Communicated with group leaders and Participants while hosting
• Adjusted schedules as needed while hosting
• Belay trained on climbing tower, high ropes course and Vertical Play Pen
• Taught students and adults how to use team building skills in their lives outside of camp
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Instructed campers how to push through their fears and accomplish things they thought they couldn't
• Lead guided hikes around camp and surrounding area
• Coordinated and led ecology, challenge, sensory, Team building and range activities for both small and large groups.
• Communicated with staff while hosting groups
• Assisted with Before/After care