Sarah John
Elgin,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Senior Member Service Consultant
Alliant Credit Union
07.2022 - Current
- Helped large volume of member calls (average os 70 calls) every day with positive attitude and focus on member satisfaction.
- Responded to member calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Member Service Consultant
Alliant Credit Union
08.2019 - 07.2022
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Responded to member calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated and engaged member with new credit union products and services.
Client Service Representative
Bank Of America
05.2019 - 08.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained and managed customer files and databases.
Cashier
Home Depot
03.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration
Elgin Community College
Elgin, IL07.2024
Skills
- Database Management
- Document and Records Management
- Advising and Coaching
- Policy and Procedure Adherence
- Collaborative Environments
- Operational Efficiency
Timeline
Senior Member Service Consultant
Alliant Credit Union
07.2022 - Current
Member Service Consultant
Alliant Credit Union
08.2019 - 07.2022
Client Service Representative
Bank Of America
05.2019 - 08.2019
Cashier
Home Depot
03.2019 - 08.2019
Associate of Arts - Business Administration
Elgin Community College
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