Sarah Johnson

• Assisted teachers and worked individually with students with special needs, helping each navigate education system.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Monitored student classroom and outdoors activities to promote student safety.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

• Reported on student progress, behavior and social skills to parents.
• Maintained positive attitude and affirmatively communicated with student.
• Supported teacher in development of individual learning strategies.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Offered student support through special accommodations, extra assistance and assessments.
• Alerted instructor to student behavior or issues requiring intervention.
• Contacted parents to discuss student progress.
• Monitored student classroom and outdoors activities to promote student safety.
• Helped special education teachers determine specific needs for individuals with exceptional needs.
• Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

• Stood in for teachers, checking lesson plans to provide consistent teaching to students.
• Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
• Pursued every opportunity to grow abilities and take on increasing responsibility.
• Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Evaluated student progress through analysis of test scores and homework completion.
• Supported instructor with test administration, curriculum development and assignment grading.
• Observed and participated in special learning opportunities to expand horizons and learn different approaches.
• Cultivated positive relationships with administration, teaching staff and students.
• Supported lead teachers in daily tasks such as attendance records, test administration and behavioral enforcement.
• Worked with classroom teacher to learn about current standards and best practices.

• Counseled students individually and in group sessions to help promote personal and educational motivation.
• Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
• Organized instruction material, including constructing bulletin boards and setting up work areas.
• Educated students and family members in available resources from social service programs.
• Observed student performance and recorded relevant data to assess progress.
• Led activities that developed students' physical, emotional and social growth.
• Created learning and content strategies to meet needs of mentally and physically disabled students.

• Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Handled client correspondence and tracked records to foster office efficiency.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Worked with upper management to complete complex projects on tight budgets within specific timelines.
• Processed payments and documented account changes for financial accuracy and transparency.

• Taught new team members correct procedures for all areas of operations.
• Mentored junior employees to improve performance, food safety and customer service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted all customers with smile and provided friendly service to professionally handle every need.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Maintained clean, sanitized and well-organized food preparation zones.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Checked completed orders for accuracy and bagged meals for easy carrying.
• Assisted customers in choosing menu items by providing food complementing information.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Fletcher Miller School

• Assisted teachers with supervision and care of group of 6 children.

Traylor Elementary School

• Supported instructor with test administration, curriculum development and assignment grading.

The Inclusive Higher Education Certificate Program

• Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.

The Inclusive Higher Education Certificate Program

• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.