Sarah Johnson
Painesville,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Home Renovation Contractor
S&G Reno Property LLC
10.2022 - Current
- Remodeling, learned how to execute jobs where precise detail was necessary
- Finalizing tasks by predetermined deadlines
- Small scale demolition in kitchens & bathrooms
- Interior Painting & trimming
- Hanging up drywall, taping, mudding, and sanding
- Applying hardware to bathroom and kitchen cabinets
- Using small hand power tools.
Manager
Ichiraku Japanese Ramen & Bubble Tea
05.2020 - 10.2022
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete
- Refurbishing the POS system every 2 months
- Keeping data of inventory and completing daily order logs
- Maintaining staff by recruiting, selecting, and training employees
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Keeping track of business revenue data & managing payroll
- Responsible for online business, which includes promotion and social media reach
- Taking cash and credit card payments
- Doing prep in the BOH, cutting vegetables, prepping meat, making a wide range of sauces.
Team Lead / Canine Care Tech
Central Bark Doggy Day Care
09.2019 - 05.2020
- Process large quantities of data of behavioral logs of each dog
- Cleaning inside the kennels, sweeping and mopping the play areas
- Setting up sleepover dogs, picking a crate to the size of dog
- Closely watching each dog in the play group to ensure a safe, fun play session
- Gate training dogs for let in/let out
- Each dog would have to sit and be calling in/out of the group, without forcefully pushing themselves through
- Responsible for organizing groups of dogs, managing their temperament for a positive, safe play group
- Dedicate time to train dogs (as requested by owner), trained for gate call out, basic training if customer requested
- Defused raised aggression between dogs in the play group
- Setting up grooming and daycare appointments
- Distributing out medications during required times to the dogs
- Grooming experience, bathing, and nails
- Having knowledge of retail items, and selling the correct food or toy fit for a specific dog to the owner
- Handling cash and credit card payments.
Cashier/ Team Lead
The Cheesecake Factory Lyndhurst
04.2018 - 09.2019
- Answering phone calls, taking togo orders / packing
- Maintaining an excellent memory of payments and orders that are given to carside To Go orders
- Being the last line of defense making sure every order was packed correctly
- Knowledge of each table table number, food running dishes to tables
- Decorating, plating & boxing cheesecakes
- Able to form a group of people for a strong team for each shift
- Opening and Closing a cash drawer, responsible for having correct money given to customers and to the cash safe
- Taking Orders on a POS system, working with specific needs for customers
- Upselling, and knowledge of a large base menu, assisting with food allergies
- Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
Manager
Hibachi Japanese Steakhouse
09.2016 - 04.2018
- Serving tables, knowledge of a large menu and dietary needs
- Answering phone calls and seating people
- Making soups and salads for 100+ each shift
- Making schedules for employees, being responsible for running a smooth team through a shift
- Taking customers complaints and finding a reasonable solution, to have customers return with a positive outlook
- Taking cash and credit card payments
- Working on a POS system
- Running a dishwasher machine, cleaning tables.
Education
Diploma -
Mentor High School
Skills
- Management Skills
- Data Entry
- Active Listening
- Computer Skills
- Customer Service
- Problem Solving
- Time management
- Coordinating and Organizing
- Attention to detail
- Hard-working
- Leadership
- Creativity
- Critical thinking
- Multitasking
Timeline
Home Renovation Contractor
S&G Reno Property LLC
10.2022 - Current
Manager
Ichiraku Japanese Ramen & Bubble Tea
05.2020 - 10.2022
Team Lead / Canine Care Tech
Central Bark Doggy Day Care
09.2019 - 05.2020
Cashier/ Team Lead
The Cheesecake Factory Lyndhurst
04.2018 - 09.2019
Manager
Hibachi Japanese Steakhouse
09.2016 - 04.2018
Diploma -
Mentor High School
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