SARAH JOHNSON
Stoneville,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Business Accounts
Kontoor Brands- Wrangler & Lee
09.2021 - 03.2024
- Evaluated performance metrics regularly, implementing targeted action plans for continuous improvement in key areas.
- Enhanced client retention rates by delivering exceptional customer service and support.
- Collaborated with cross-functional teams for seamless execution of business initiatives.
- Increased customer satisfaction by promptly addressing and resolving account-related issues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed strong rapport with clients, resulting in long-term business partnerships and repeat customers.
Senior Customer Service Representative
Remington Arms Company
08.2013 - 10.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Manchester High School
Chesterfield, VA06.1998
Skills
- Data-driven decision-making
- Customer Service
- Relationship Building
- Staff Training and Development
- Customer Complaint Resolution
- Goal Setting and Achievement
Additional Information
SAP - 10 years
Microsoft Excel, Word, Office - 10years
Timeline
Customer Service Business Accounts
Kontoor Brands- Wrangler & Lee
09.2021 - 03.2024
Senior Customer Service Representative
Remington Arms Company
08.2013 - 10.2020
High School Diploma -
Manchester High School
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