Sarah Johnson
Stafford,VA
Summary
Dynamic leader with over 27 years of experience in the credit union industry. Extensive experience in HR and Member Engagement at TruEnergy FCU, adept in strategic planning, talent acquisition, and fostering a culture of adaptability. Spearheaded a successful core conversion and a 401k overhaul all while retaining staff below a 9% turnover rate. Significantly enhanced member services at TruEnergy FCU. Excels at coaching, mentoring, and driving organizational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
DIRECTOR OF MEMBER ENGAGEMENT AND HR
TruEnergy FCU (Formerly Washington Gas Light FCU)
05.2021 - Current
- Director of Human Resources responsible for performing all HR related functions
- Director of Member Engagement supervising the Member Services, Call Center and Marketing/Business Development departments creating a cohesive and flexible workforce
- Actively participated in monthly Board meetings and Strategic Planning Conferences as one of the members of TEFCU's Executive Leadership Team
- Project Lead in system core conversion (FISERV)
- Key stakeholder in several projects including a call center phone and online banking conversion
- Spearheaded successful 401k conversion
- Established and led a Cultural Committee which significantly improved the credit union's culture and energy
- Aggressively recruited and hired multiple positions including 3 executive level positions
- Improved the credit union's employee evaluation and bonus structure
- Successfully retained staff in 2023 with record turnover rates below 8.8%
- Successfully completed compensation reviews and pay programs and recommended market adjustments to align staff with competitive salaries
- Created and implemented new TEFCU mission, vision and value statements with a staff incentive program
- Implemented a staff leave carry-over program
- Leadership of 24 staff members
- Voice of the Member champion to improve the member experience
- Facilitated all monthly employee trainings and managers meetings.
MANAGER OF PEOPLE AND CULTURE
Washington Gas Light FCU
01.2018 - 01.2021
- Manager of People and Culture performing all HR related functions
- Redesign of Call Center team, adding additional employees and functions, creating a flexible workforce
- Established and led a Pandemic Committee which played an essential role in leading the credit union through a global pandemic
- Integrated and promoted a remote/hybrid workforce
- Successfully launched Employee Engagement and Pulse Surveys with 100% participation and above average scores
- Key stakeholder in the credit union's rebranding project in 2019
- Spearheaded new employee onboarding process which included an HR orientation and training program
HR COORDINATOR
Washington Gas Light FCU
06.2015 - 01.2018
- HR Coordinator performing all HR related functions such as: employee pension activity, group medical plans, flex spending plan, time and leave records, maintain, and update employee files, recruit new hires and interview applicants, process all new employee paperwork, bi-weekly processing of ADP payroll for 20+ employees and handle all termination paperwork
- Process yearly dormancy/escheatment activity on members accounts and file the AP1 Form
- Member service duties including but not limited to; assisting in the call center, opening and closing accounts, changing addresses, blocking and ordering debit cards, ordering checks, checking mobile capture, etc
- Managed inventory and ordered all office supplies for two locations
- Coordinated and completed special projects independently as assigned by the CEO.
VARIOUS ROLES AT WASHINGTON GAS LIGHT FCU
Washington Gas Light FCU
09.1997 - 06.2015
Education
HUMAN RESOURCES MANAGEMENT - CAREER TRAINING PROGRAM -
Germanna Community College
Generative AI in Human Resources
LinkedIn Learning
07.2024
HIGH SCHOOL DIPLOMA -
C.D. Hylton High School
06.1996
Skills
- Training, Development & Coaching
- Benefits & Payroll Administration
- Onboarding & Orientation
- Operations & Department Re-design
- Project Management & Core Conversion Leadership
- Strategic Planning & Schedule Management
- Staff & Performance Management
- Event Planning
Certification
SHRM-CP in progress
Volunteer Experience
- ANIMAL FOSTER CAREGIVER, SPCA of Fredericksburg, Fredericksburg, VA, 03/2024, Present
- ANIMAL FOSTER CAREGIVER, Operations Paws for Homes, North Chesterfield, VA, 01/2018, Present
References
- Lynette Smith, Retired CEO, TruEnergy FCU, (703) 350-3085, lynettewilburnsmith@gmail.com
- William Garner, Retired Board Chair, TruEnergy FCU, (703) 408-6300, Billgarner7@gmail.com
- Barbara Basallote-Hook, Vice President Of Finance, TruEnergy FCU, (757) 256-6313, BBasallote-hook@truenergyfcu.org
Timeline
DIRECTOR OF MEMBER ENGAGEMENT AND HR
TruEnergy FCU (Formerly Washington Gas Light FCU)
05.2021 - Current
MANAGER OF PEOPLE AND CULTURE
Washington Gas Light FCU
01.2018 - 01.2021
HR COORDINATOR
Washington Gas Light FCU
06.2015 - 01.2018
VARIOUS ROLES AT WASHINGTON GAS LIGHT FCU
Washington Gas Light FCU
09.1997 - 06.2015
HUMAN RESOURCES MANAGEMENT - CAREER TRAINING PROGRAM -
Germanna Community College
Generative AI in Human Resources
LinkedIn Learning
HIGH SCHOOL DIPLOMA -
C.D. Hylton High School
SHRM-CP in progress
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