Hi, I’m
Sarah Johnson
Clifton Springs,NY
Summary
Diligent Office Administrator with proven track record in managing office operations and providing comprehensive administrative support. Skilled in data organization and professional communication, adept at fostering client relations and improving document management systems. Achieved significant reductions in administrative errors through meticulous attention to detail and effective multitasking. Known for effective communication and multitasking skills.
Overview
4
years of professional experience
1
Certification
Work History
Eco Operations
Administrative Assistant
09.2024 - Current
Job overview
- Answered phone, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Buff City Soap
Store Manager
04.2022 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sidco Filter Company
Office Administrator
08.2021 - 09.2023
Job overview
- Answered phone, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Quail Summit
Receptionist
08.2020 - 08.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Finger Lakes Community CollegeCanandaigua, NY
Associate of Science from Business Administration
05-2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Customer and client relations
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Professional communication
- Data organization
Certification
- Real Estate Salesperson License - NYS Real Estate Commission.
- Life and Insurance License - NYS Department of Insurance.
Timeline
Administrative Assistant
Eco Operations
09.2024 - Current
Store Manager
Buff City Soap
04.2022 - Current
Office Administrator
Sidco Filter Company
08.2021 - 09.2023
Receptionist
Quail Summit
08.2020 - 08.2021
- Real Estate Salesperson License - NYS Real Estate Commission.
- Life and Insurance License - NYS Department of Insurance.
Finger Lakes Community College
Associate of Science from Business Administration
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