Sarah Johnson
Fredericksburg,TX
Summary
With a background in customer service, team coordination, and front desk operations, I’ve developed a strong ability to stay organized, manage details, and communicate effectively in fast-paced environments. I’m also proficient in Microsoft Office, including Excel, which I’ve used regularly for scheduling, reporting, and administrative support. I’m drawn to Gallagher’s commitment to client satisfaction and continuous improvement, and I’m eager to bring my experience into a setting where I can continue to grow and make a meaningful impact. I’m fully prepared to pursue any required licenses and am confident in my ability to contribute to a high-performing, service-focused team.
Overview
14
14
years of professional experience
Work History
Front of House Manager
The Standard Public House
04.2024 - 01.2025
- Managed front-of-house operations, supervising a team of 10+ staff members, coordinating daily opening and closing procedures, and ensuring a smooth service delivery.
- Facilitated ongoing training sessions to reinforce service standards and promote a culture of continuous improvement within the team by integrating feedback from staff and customers.
- Enhanced vendor partnerships with 5 key suppliers, ensuring consistent quality and reliability of supplies while negotiating a 12% reduction in costs, resulting in a saving of $50,000 annually.
- Collaborated with 12+ local businesses to host joint events, increasing visibility and customer engagement. These partnerships led to a 25% growth in foot traffic and a 30% boost in event-related sales over the course of 6 months.
Front of House Manager
Emma + Ollie
01.2019 - 04.2023
- Organized regular team meetings, gathering feedback from over 50 anonymous responses to ensure that every team member felt heard and valued in decision making processes, leading to a 20% increase in team morale and engagement.
- Conducted weekly inventory, optimizing ordering and resulting in a 10% reduction in waste and a 15% improvement in operational efficiency.
- Coordinated with team leaders to align shift schedules with business needs, ensuring seamless operations during peak hours and achieving a 98% customer satisfaction rate during high-traffic periods.
- Developed and implemented a comprehensive training program for new hires, leading to a 30% reduction in onboarding time and a 50% increase in employee performance.
Administrative Assistant
Gallagher Healthcare
06.2011 - 08.2012
- Acted as the primary liaison between clients and the sales team, streamlining communication and ensuring prompt issue resolution, contributing to a 25% improvement in satisfaction ratings.
- Managed and processed expense reports for senior management, ensuring timely reimbursements and maintaining a 100% accuracy rate in budget tracking and financial reporting.
- Maintained and organized electronic filing systems and databases, ensuring a 99% accuracy rate and enabling easy access to critical information for cross-functional teams.
- Optimized business operations by adhering to established protocols for data entry, document management, and workflow efficiency, resulting in a 20% reduction in processing time.
- Drafted, coordinated, and distributed meeting agendas and materials, enhancing meeting productivity and supporting more effective decision-making for senior leadership.
Education
High School Diploma -
Lone Star College
Houston, TXTimeline
Front of House Manager
The Standard Public House
04.2024 - 01.2025
Front of House Manager
Emma + Ollie
01.2019 - 04.2023
Administrative Assistant
Gallagher Healthcare
06.2011 - 08.2012
High School Diploma -
Lone Star College
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