Sarah Johnson
Nicholasville,KY
Summary
Accomplished and dynamic professional with a proven track record in kitchen leadership and customer service excellence. At Chick-fil-A, I successfully led a clean and efficient kitchen operation, expertly managed catering orders, and coordinated chef scheduling, all while ensuring adherence to company policies. My ability to perform under pressure resulted in numerous compliments from customers for providing a warm and inviting atmosphere, even during busy periods.
In my current role as a Front Desk Receptionist at Planet Fitness, I excel in facilitating scheduling for fitness trainers, addressing billing issues, and guiding potential members through the membership process. My commitment to outstanding customer service has fostered positive relationships and enhanced member satisfaction.
As a dedicated student at Kentucky State University, pursuing a Political Science degree with a 4.0 GPA while actively participating in basketball, I am passionate about engaging with people and delivering exceptional service in all facets of my work.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Kitchen Team Leader
Chick-fil-A
- Supervised kitchen operations to ensure adherence to quality and safety standards.
- Trained team members on food preparation techniques and customer service excellence.
- Coordinated inventory management, ensuring timely restocking of supplies and ingredients.
- Implemented efficient workflow processes to enhance kitchen productivity and reduce wait times.
- Monitored food safety compliance, conducting regular audits of food handling procedures.
- Developed training materials for new hires, fostering a culture of continuous improvement.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Collaborated with management on menu updates and promotional initiatives to drive sales growth.
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Managed scheduling for kitchen staff, ensuring proper coverage during peak service hours.
- Developed strong relationships with vendors, negotiating contracts for better pricing and quality ingredients.
- Introduced new recipes that became popular menu items, driving increased sales revenue for the establishment.
- Led a team of cooks, ensuring consistently high-quality food preparation and presentation.
Front Desk Receptionist
Planet Fitness
11.2025 - Current
- Greeted and assisted members upon arrival, ensuring positive first impressions.
- Managed front desk operations, including member check-ins and account inquiries.
- Handled phone calls and responded to emails, providing information on services and promotions.
- Maintained cleanliness and organization of reception area, enhancing overall member experience.
- Processed membership applications and payments efficiently, ensuring accurate record-keeping.
- Collaborated with team members to address member concerns, fostering a supportive environment.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented scheduling systems for classes and personal training sessions, optimizing resource allocation.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Political Science
Kentucky State University
Frankfort, KYSkills
- Team management
- Sanitation standards
- Food presentation
- Food safety compliance
- Budget control
- Allergy awareness
- Nutritional advice
- Customer service
- Problem-solving
- Safety audits
- Attention to detail
- Multitasking and organization
- Event planning support
- Cleaning and sanitation
- Flexible schedule
- New employee recruitment
- Team building
- Leadership development
- Supplier negotiation
- Recruitment and hiring
- Operations management
- Goal setting
- Scheduling
- Staff management
- First aid
- Strategic planning
- Staff supervision
- Scheduling coordination
- Employee scheduling
- Purchasing
- Policy and procedure enforcement
- Workflow planning
- Sales projections
- Health inspections
- Sanitation
- Recruitment
Certification
- CPR and First Aid Certified
- Food Handlers Certificate
Timeline
Front Desk Receptionist
Planet Fitness
11.2025 - Current
Kitchen Team Leader
Chick-fil-A
Political Science
Kentucky State University