Sarah Johnson
Texas Department of Public Safety
Lubbock,TX
20
years of professional experience
Detail-oriented Criminal Intelligence Analyst specializing in data interpretation and crime trend analysis. Expertise in mapping crime hotspots and developing actionable intelligence to support operations. Proven ability to mentor analysts and collaborate with law enforcement partners. Seeking a full-time role that offers professional challenges and utilizes strong problem-solving and time management skills.
Work History
Criminal Intelligence Analyst
8 Years 1 Month- Prepared intelligence products and briefings for investigators and command staff.
- Coordinated with local, state, and federal partners to support multi-agency investigative efforts.
- Mentored new staff on intelligence procedures, reporting standards, and analytical workflow.
- Established trusted relationships with law enforcement counterparts, to facilitate the sharing of crucial information.
- Enhanced criminal intelligence by conducting thorough research and analysis of complex data sets.
- Leveraged advanced mapping techniques for geographical analysis of crime hotspots, enabling targeted deployment of resources where most needed.
- Improved inter-agency cooperation by facilitating communication between departments and sharing relevant information.
- Contributed to strategic planning initiatives by analyzing crime trends and predicting future occurrences based on historical data.
- Trained junior analysts on best practices for data collection, analysis, and reporting methods, fostering professional development within the team.
- Briefed upper-level personnel on emerging threats.
- Created useful and timely intelligence products to support field operations.
- Assisted in the development of intelligence strategies and policies to support operations.
Experienced Administrative Assistant
8 Months- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document processing speed by introducing templates for routine case updates.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Continually sought methods for improving daily operations, communications with agents, case reporting, and data entry to increase efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed weekly activity reports, travel vouchers, credit card reports, and carbooks for the Lieutenant and Special Agents.
Administrative Assistant II
2 Months- Managed confidential records, ensuring accurate documentation and compliance with agency procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated on special projects as assigned by leadership, coordinating event logistics as needed for success.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided assistance to CVE Sergeant and Troopers with paperwork and processes
- Processed incoming inquiries, resolving routine customer issues with professionalism and discretion.
Public Service Officer
3 Years 10 Months- Managed emergency and non-emergency call intake, triaging requests and routing calls to the appropriate department.
- Documented incident details accurately in CAD and records systems.
- Processed reports, records requests, and case information while maintaining confidentiality and compliance.
- Resolved citizen inquiries professionally, providing clear guidance on services, procedures, and next steps.
- Trained new staff on departmental procedures, communication standards, and records management workflows.
- Provided testimony in court proceedings.
- Utilized numerous systems and software to fulfill requirements of the job.
Government Programs Customer Service Representativ
1 Year 5 Months- Guided callers through enrollment, billing, and plan documentation with professional support.
- Resolved member inquiries regarding benefits, eligibility, and claims using clear, accurate communication.
- Reviewed account records to verify coverage details and update member information.
- Escalated complex service issues to appropriate departments while maintaining follow-through.
- Coordinated with internal teams to address claim concerns and service discrepancies.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
2 Years 1 Month- Assisted customers with device setup, activation, and wireless connectivity issues.
- Resolved billing, account, and service inquiries
- Documented customer interactions and maintained detailed case notes for follow-up resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Arts - Criminal Justice
- Dean's List
- Academic Excellence Award, Criminal Justice Department, 2012
- magna cum laude graduate
No Degree - Law
Skills
Intelligence products
Intelligence collection
Crime trend analysis
Data interpretation
Work ethic
Criminal intelligence
Effective communication
Leadership abilities
Inter-agency collaboration
Adaptability and flexibility
Multitasking
Reliability
Accomplishments
- Supervised Northwest HSD team in Regional Supervisor and Regional Managers absences.
- Mentored over 12 HSOC analysts in the past four years.
- Lead and coordinated the HSD team during the VCTF Operation in Amarillo
- Collaborated with local Sheriffs and Police Chiefs to provide needed resources, resulting in coordinated police enforcement efforts in the Lubbock AOR
Timeline
Criminal Intelligence Analyst
Texas Department of Public Safety
09.2018 - CurrentRead More
Experienced Administrative Assistant
Texas Department of Public Safety
01.2018 - 09.2018Read More
Administrative Assistant II
Texas Department of Public Safety
10.2017 - 12.2017Read More
Public Service Officer
Lubbock Police Department
10.2012 - 08.2016Read More
Government Programs Customer Service Representativ
First Care Health Plans
03.2009 - 08.2010Read More
Customer Service Representative
AT&T Wireless
10.2006 - 11.2008Read More
Texas Tech University School of Law
No Degree from Law
Read More
Lubbock Christian University
Bachelor of Arts from Criminal Justice
Read More