Sarah Johnston
Glenburn,ME
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Support Technician
Maine Air National Guard
03.2016 - Current
- Managed processes and activities to support organizational communications, including correspondence preparation, distribution, suspense tracking, workflow, electronic mail, and content management.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Served as a focal point and subject matter expert for all administrative functions such as personnel and manpower programs, rosters, decorations, and in-/out-processing individuals for the 101st Operations Group (101 OG).
Production Controller
Maine Air National Guard
08.2011 - 03.2016
- Planned, scheduled, and organized the use and maintenance of aircraft, engines, munitions, missiles, aerospace ground equipment (AGE), and associated support systems.
- Scheduled and monitored workload requirements.
- Collected, reviewed, and filed documented information for planning and scheduling maintenance actions.
- Monitored, gathered, assembled, and audited data for reports and briefings.
- Used manual or computerized systems to prepare weekly, monthly, and quarterly utilization schedules, ensuring that all maintenance requirements and operational commitments were met.
- Reviewed, evaluated, and filed documented information essential to planning, scheduling, and documenting maintenance actions.
- Maintained historical and flight status records of aircraft and associated support equipment.
Maintenance Operations Controller
Maine Air National Guard
06.2013 - 11.2015
- Provided assistance for updating, tracking, and scheduling service inspections and checks.
- Supported contract maintenance as well as diagnosis of crews and troubleshooting maintenance discrepancies.
- Ensured on-time repair solutions for air or ground maintenance through arrangement and packing of parts.
- Confirmed on-time decisions for schedule changes to resolve conflicts among maintenance and daily operations schedules.
- Coordinated with crews and flight dispatch.
- Supported coordination of contract maintenance services.
- Ensured that all maintenance-related communications, reporting, and recording mechanisms were updated and distributed effectively and appropriately, distributing information to all affected parties.
- Provided and coordinated MEL interpretation to support network activity.
- Maintained a legible and objective event log during the shift period, and ensured continuity of information at shift handover.
- Ensured to troubleshoot installation procedures and tasks.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
06.2024
Skills
- Proficient in Microsoft Office Suite
- Regulatory Compliance
- Mail Distribution
- Business Correspondence
- Customer Service
- Database Management
- Document Preparation
- Office Equipment Operation
- Records Management
- Spreadsheet Tracking
- Scheduling
- Recordkeeping
- Data Entry
- Office Administration
- Electronic Records Management
- Organized with excellent time management
- Communication and interpersonal skills
- Problem-solving and troubleshooting
- Adaptability and flexibility
- Attention to detail
- Ability to work independently and as part of a team
- Excellent customer service skills
Timeline
Administrative Support Technician
Maine Air National Guard
03.2016 - Current
Maintenance Operations Controller
Maine Air National Guard
06.2013 - 11.2015
Production Controller
Maine Air National Guard
08.2011 - 03.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
Matthew HamelMatthew Hamel
Radio Frequency Transmission Systems, USAF at Maine Air National GuardRadio Frequency Transmission Systems, USAF at Maine Air National Guard
Jeffrey RichJeffrey Rich
Computer Facilities Assistant Manager at State of Maine/Maine Army National GuardComputer Facilities Assistant Manager at State of Maine/Maine Army National Guard
Eben MichaudEben Michaud
Combat Medic (68W) at Maine Army National GuardCombat Medic (68W) at Maine Army National Guard
Konrad V GaetjenKonrad V Gaetjen
Service Technician at United Construction and ForestryService Technician at United Construction and Forestry
Kimberly NorkoKimberly Norko
ER RN/ICU RN at St. Joseph HealthcareER RN/ICU RN at St. Joseph Healthcare