Sarah Jones
Roanoke,VA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with Eighteen-year history of successful industry performance.
Overview
17
17
years of professional experience
Work History
Business Manager
Fresh Cuts Lawn Care
01.2012 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with vendors and suppliers to facilitate timely payments.
Medical Business Manager
Our Lady Of The Valley
02.2014 - 06.2014
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
Practice Manager
Hunting Hills Family Dentistry
03.2006 - 02.2013
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Supervised and led team of dental hygienists and support staff of 17
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
Associate of Applied Science - Medical Insurance Coding
Bryant And Stratton College - Newport News
Newport News, VA10.2023
High School Diploma -
Staunton River High School
Moneta, VA06.1999
Skills
- Strategic Initiatives
- Risk Assessment and Management
- Alternative Medicine
- Recycling and Conservation
- Business Administration
- Customer Experience Control
- Management Training
- Strategic Vision
- Desktops, Laptops and Mobile Devices
- Performance Evaluations
- Special Requirements
- Home Healthcare Management
- Material Preparation
- Customer Service Management
- Setting Up Referrals
Timeline
Medical Business Manager
Our Lady Of The Valley
02.2014 - 06.2014
Business Manager
Fresh Cuts Lawn Care
01.2012 - Current
Practice Manager
Hunting Hills Family Dentistry
03.2006 - 02.2013
Associate of Applied Science - Medical Insurance Coding
Bryant And Stratton College - Newport News
High School Diploma -
Staunton River High School
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