Sarah Jones
Sonora,CA
Overview
8
8
years of professional experience
Work History
Occupational Therapy Assistant
Therapy In Hand
08.2022 - Current
- Educated patients and families on conditions, treatments and home exercises.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Established compassionate and caring relationships with patients.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
- Performed assessments during treatment to determine progress according to goals.
- Provided hand therapy to improve patient's ability to use hands and arms after injury or surgery.
Restaurant Food Server
El Arroyo
03.2021 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Front Desk Agent
Black Oak Casino Resort
07.2019 - 07.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Caregiver
Oak Terrace Memory Care
09.2018 - 03.2019
- Assisted patients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Bartender/Server
Ruby Hill Golf Club
10.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Service Specialist
Lucky Supermarket
10.2015 - 07.2016
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
Education
Granada High School
Diploma - undefined
Livermore Valley Charter Preparatory High School, this high school
Skills
- personable
- Multitasking
- Team player
- Flexible
- good communication skills
Timeline
Occupational Therapy Assistant
Therapy In Hand
08.2022 - Current
Restaurant Food Server
El Arroyo
03.2021 - 08.2022
Front Desk Agent
Black Oak Casino Resort
07.2019 - 07.2021
Caregiver
Oak Terrace Memory Care
09.2018 - 03.2019
Bartender/Server
Ruby Hill Golf Club
10.2016 - 08.2017
Service Specialist
Lucky Supermarket
10.2015 - 07.2016
Granada High School
Diploma - undefined
Livermore Valley Charter Preparatory High School, this high school