Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Jones

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

20
20
years of professional experience

Work History

Department Manager

Publix Super Markets Inc
11.2011 - Current
  • Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Adhered to all safety procedures and company standards and policies
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Assigned work to team members based on company needs, personal strengths and job knowledge

Realtor

Keller Williams
05.2019 - 08.2021
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Performed home evaluations and developed competitive market analysis for individual homes
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
  • Negotiated contracts with buyers and sellers to maximize customer savings

Property Manager

S.M.O.G. LLC / Self Employed
10.2010 - 10.2012
  • Scheduled contractors for maintenance issues
  • Maintained original leases and renewals for the management office
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maximized rental income while minimizing expenses through effective planning and control
  • Carefully screened applicants for tenancy
  • Maintained constant balance of property petty cash account

Department Manager

Safeway Supermarkets/ Vons Inc.
06.2003 - 06.2010
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols
  • Handled all customer relation issues in a gracious manner and in accordance with company policies
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Answered product questions with up-to-date knowledge of sales and store promotions

Education

GED - undefined

Vista Adult School
Vista, CA
2000

Skills

  • Staff development
  • Highly organized and attentive to detail
  • Strength in promoting a productive work environment
  • Great interpersonal skills
  • Superior customer service skills
  • High level of integrity
  • Client-oriented

References

Gary Moore Retired San Diego Sheriff (619) 249-1135

Kimberlie Coursey State Farm Agent (678) 544-3557

Jerry Larkins Estes Heating & Air (404) 557-0047

Timeline

Realtor

Keller Williams
05.2019 - 08.2021

Department Manager

Publix Super Markets Inc
11.2011 - Current

Property Manager

S.M.O.G. LLC / Self Employed
10.2010 - 10.2012

Department Manager

Safeway Supermarkets/ Vons Inc.
06.2003 - 06.2010

GED - undefined

Vista Adult School

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Sarah Jones