Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Jones

Analyst
Phoenix,AZ

Summary

Seeking an opportunity that will utilize my 19 Years of experience, education and demonstrate integrity, with long term and advancement opportunities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Loss Analyst

Cenlar FSB
Tempe, AZ
11.2020 - 10.2023
  • Monitored and closed platform workstations,
  • Performed loss allocations, balancing and processed monetary movement while maintaining accuracy and closing within a timely manner based on company, team and person goals,
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Retrieve and analyze all supported documents to support and bill root cause departments and vendors,
  • Conduct research using multiple resources avenues such as internal and external platforms,
  • Review and analyze documents for relevance, Provide backup support to my team and management to ensure accuracy and quality checks,
  • Analyzed workflows, established priorities for daily operations, daily reporting, excel spreadsheets and multi platforms,

Loss Mitigation

Shellpoint Mortgage
Tempe, AZ
06.2020 - 10.2020
  • Customers first point of contact for over 500 loans and maintained company, team and personal goals,
  • Updated account information with workout plan, Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
  • Successful submitted modification application and plans to FNMA and Freddie, pre-Underwriting in multiple internal and external platforms systems.
  • Monitored progress of loan modifications from initial application through final approval stages.
  • Responded promptly to inquiries from customers, lenders, title companies or other parties involved in the loan modification process.
  • Ensured compliance with applicable laws, regulations and company policies throughout the entire loan modification process.

Payment Financial Services

Kingman regional medical center
Kingman, AZ
03.2020 - 06.2020
  • Within the PFS Department I was responsible for exceptional customer service, answering phone calls, face to face and 3rd party inquiries in regards to billing, collections, payer contracts, payment arrangements and federal regulations,
  • Maintain confidentiality and handle sensitive information while entering accurate Date Entry in multiple internal and external platform systems such as AS400, Meditech and NextGen,
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis,
  • Assisted management with special projects to Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Retail Mortgage Closer

J.P. Morgan Chase
Phoenix, AZ
06.2019 - 01.2020
  • Hotline closing Specialist resolved all Escalation issues that accrued within 24 to 48 hours of scheduling
  • Communication with title companies, Business partners, Mortgage affiliates in regards to accuracy of information, Collect required additional information/documentation as needed, updates, scheduling, document delivery, final sign-off of HUD-1, Prepare legal documents according to state and/or federal regulations, Maintain confidentiality and handle sensitive information Reviews post-closing packages for accuracy and completeness
  • Conducted client, customer and partner interviews to gather relevant information and supporting documentation as necessary

Consumer Loan Support Spec II

J.P. Morgan Chase
Phoenix, AZ
01.2013 - 06.2019
  • Investor Remedy focused on Foreclosure Compensatory Fee (FCF), Eliminated and/or reduced monetary risks associated with various Investor, Mortgage insurance and private servicing penalties in detail analyst role,
  • Order attorney chronology, gather all supporting documentation pertinent system notes, analyze file’s history, account for events within the default process within guidelines, construct a narrative summary of events with root cause and update Investor remedy database with an appeal recommendations,
  • Subject matter experts: Responsible for gathering information; creating procedures, job aids, and Process Documentation for the management team, trained team members for success, Participate in projects and process improvements,
  • Identify trends issues within policies/procedures processes to improve opportunities,
  • Assist management in researching/Reviewing loan documents, such as default documents, Chronologies, court pleadings, discoveries, motions, contested and litigation supported documentations,
  • Review and analyze documents for relevance, Provide backup support to my team and management to insure accurately and quality checks as the Subject Matter Expert.

Education

Colorado Tech. University
05.2008

International Air Academy
03.2004

Edmonds community college
01.2001

Lynnwood high
01.1998

Skills

  • Workflow Analysis
  • Risk Mitigation
  • Root Cause Analysis
  • Documentation and Reporting
  • MS Excel
  • Account Reconciliation
  • Process Improvements
  • Policy Improvements
  • Strategic Planning
  • Data Research and Validation
  • Risk Analysis
  • Deadline Adherence

Certification

  • Notary public

Timeline

Loss Analyst

Cenlar FSB
11.2020 - 10.2023

Loss Mitigation

Shellpoint Mortgage
06.2020 - 10.2020

Payment Financial Services

Kingman regional medical center
03.2020 - 06.2020

Retail Mortgage Closer

J.P. Morgan Chase
06.2019 - 01.2020

Consumer Loan Support Spec II

J.P. Morgan Chase
01.2013 - 06.2019

Colorado Tech. University

International Air Academy

Edmonds community college

Lynnwood high

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