Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Jones

Cincinnati,OH

Summary

Hardworking and passionate with strong organizational skills eager to secure loan operations position. Seeking to maintain position that offers professional challenges for utilization of interpersonal skills, excellent time management and problem-solving.

Overview

5
5
years of professional experience

Work History

Consumer Contact Center Professional

Fifth Third Bank
12.2021 - Current
  • Trained to assist DDA and online banking services. Support to complete requests such as ordering debit cards, placing stop payments, understanding account activity, overdraft information myadvance services and more.
  • Self-motivated, with a strong sense of personal responsibility.
  • Online banking services consist of resetting online userid and passwords, zelle support, and general troubleshooting.
  • Skilled at working independently and collaboratively in a team environment.
  • Utilize TMS to research title information
  • Proven ability to learn quickly and adapt to new situations.
  • Submit lien releases, make payments, provide payoff information, discuss agreement and other answer any other questions loan based. Take payments and provide assistance understandings curtailment, interest, fees, and past due balances.
  • Guide customers through online banking login and set up process for automatic bill payment. Assist customers to make changes to series such as pay date, and amount.

Teller/Call Center Representative

New Horizons Credit Union/Kemba Credit Union
11.2019 - 01.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and any other questions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Monitored and reported suspicious activity in line with credit union security policies and submitted CTRs and SARs as required.
  • Collaborated effectively with other departments including collections, and management, as needed to resolve outstanding issues and complex tasks for members.
  • Educated members on use of credit union's website and mobile apps by assisting them step by step to login and show them how to preform maintenance.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Maintenance the ATM weekly by adding funds and ensuring it is balanced.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Maintained strict confidentiality of bank records and client information.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

High School Diploma -

Hope Academy
Indianapolis, IN
07.2010

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Computer Skills
  • Problem Resolution

Timeline

Consumer Contact Center Professional

Fifth Third Bank
12.2021 - Current

Teller/Call Center Representative

New Horizons Credit Union/Kemba Credit Union
11.2019 - 01.2022

High School Diploma -

Hope Academy

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Sarah Jones