Sarah Jones
Lake Elsinore,CA
Summary
Dedicated and compassionate professional with over 20 years of
volunteer experience in substance abuse treatment and mental health
support, committed to empowering troubled youth/adults to achieve their
potential. Extensive background in developing and facilitating
therapeutic programs, providing individual and group support, and
collaborating with multidisciplinary teams to create a safe and
nurturing environment. Proven ability to build trusting relationships
with youth and families, employing active listening and empathetic
communication skills. Strong advocate for mental health awareness and
recovery, skilled in crisis intervention and conflict resolution.
Eager to leverage my experience and passion for youth development in a
residential facility setting, fostering resilience and positive life
choices among at-risk populations.
Overview
21
21
years of professional experience
Work History
Facility & Group Volunteer
Fountain Valley Alano Club
05.2004 - Current
- Developed open rapport with clients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among clients.
- Prepared and led support groups for clients.
- Provided guidance on goal-setting strategies, empowering clients to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Developed tailored strategies for diverse groups, resulting in improved overall performance and goal achievement.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Evaluated participant progress through ongoing assessments, providing constructive feedback to promote growth.
- Collaborated with team members on program planning, incorporating evidence-based approaches for optimal results.
- Continually sought opportunities for professional development by attending relevant trainings, workshops, and conferences to enhance facilitation skills and stay abreast of industry trends.
- Provided self-esteem and anger management group therapy.
- Facilitated debriefing sessions after key events or milestones to reflect upon lessons learned and celebrate achievements as a collective unit.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Jr Escrow Officer
New Venture Escrow
08.2023 - 08.2024
- Supported the development of a positive work environment through active participation in team meetings, trainings, and collaborative initiatives.
- Proactively resolved title defects through diligent review of preliminary title reports and prompt communication with relevant parties.
- Maintained strict confidentiality of sensitive client information while adhering to industry regulations and ethical standards.
- Supported senior escrow officers with daily administrative tasks to facilitate optimal workflow efficiency.
- Performed thorough audits on closed files to ensure compliance with company standards and industry regulations, minimizing potential risks for all parties involved.
- Managed a high volume of escrow files, ensuring accuracy in documentation and disbursement of funds.
Loan Closing Specialist
Auction.com
02.2008 - 12.2019
- Assisted in maintaining regulatory compliance for each transaction by staying up-to-date on industry changes and adapting procedures accordingly.
- Served as a reliable resource for colleagues seeking guidance or clarification on loan closing processes, contributing to a supportive work environment.
- Facilitated a smooth transition from origination to post-closing by closely monitoring each step of the process, ensuring all requirements were met promptly.
- Contributed to positive client relationships by delivering exceptional service throughout the entire loan closing experience.
- Streamlined the loan closing process by diligently reviewing documents and ensuring accuracy.
- Supported organizational growth initiatives by participating in cross-functional projects aimed at streamlining processes and improving customer experiences.
- Maintained compliance with industry regulations and company policies through meticulous attention to detail during loan processing.
- Improved customer satisfaction by providing timely updates and addressing concerns throughout the loan closing process.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Education
High School Diploma -
Robidoux High School
Riverside, CASkills
- Professional relationships
- Intake interviews
- Data Analysis
- Verbal and written communication
- Patient Assessments
- Inclusivity
- Facilitation Techniques
- Interpersonal and written communication
- Icebreakers
- Group Dynamics
- Creative Solution Development
- Agreement preparation
Timeline
Jr Escrow Officer
New Venture Escrow
08.2023 - 08.2024
Loan Closing Specialist
Auction.com
02.2008 - 12.2019
Facility & Group Volunteer
Fountain Valley Alano Club
05.2004 - Current
High School Diploma -
Robidoux High School
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