Hi, I’m
Sarah Jones
Woodbury,MN
Summary
Healthcare operations leader with over 20 years of experience in dental practice management and healthcare benefits coordination. Demonstrated expertise in effectively leading clinical teams, coordinating patient care, and managing multi-state operations. Proven track record of financial management and community engagement, resulting in successful cost reduction and revenue optimization. Prepared to drive organizational success with a strong focus on team collaboration and achieving results. Possesses skills in strategic planning, process optimization, and resource allocation. Recognized for effective leadership, problem-solving abilities, and strong communication skills.
Overview
10
years of professional experience
Work History
Metro Dentalcare Bloomington
Practice Manager of Operations
01.2024 - Current
Job overview
- Consistently achieved monthly production goals exceeding $250,000 through strategic team management
- Reduced payroll expenses by 3% while maintaining optimal staffing and service quality
- Decreased monthly supply costs from 3.5% to 2.5% through improved inventory management
- Analyzed monthly P&L statements to identify opportunities for revenue growth and cost reduction
- Led a team of 14 dental professionals, consistently achieving monthly production and collection goals
- Reduced insurance and patient aging report by 50% in one quarter through strategic collection protocols
- Managed comprehensive medical and dental insurance verification, claims processing, and appeals
- Developed and implemented patient financial policies and payment arrangements
- Facilitated synergy meetings and team meetings to support practice growth
- Conducted regular performance reviews and provided coaching to enhance team effectiveness
United Energy Workers
Director of Marketing
06.2021 - 10.2024
Job overview
- Managed regional P&L responsibilities across three states, ensuring profitable operations while maintaining quality care standards
- Led a specialized team of 10 nurses, coordinating benefits verification and healthcare access for former energy plant employees
- Organized and hosted community outreach events to connect with potential clients and their families
- Developed relationships with local organizations to facilitate educational seminars about available benefits
- Established partnerships with home health agencies to ensure seamless care coordination for approved beneficiaries
- Verified and processed an average of 50 potential client applications daily for energy plant employee benefits
- Developed comprehensive care coordination protocols between benefits verification team and home health providers
- Created and managed referral networks with healthcare providers across multiple states
- Implemented quality assurance measures to ensure proper patient care transitions
- Built relationships with community healthcare organizations to enhance service delivery
Bloomington Modern Dentistry
Patient Care Coordinator
01.2020 - 06.2021
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Ekim Orthodontics
Patient Care Coordinator/Marketing
04.2017 - 12.2019
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
United Air Ambulance
Legal Support Staff
09.2014 - 04.2017
Job overview
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Streamlined legal research for attorneys, resulting in accelerated case preparation and resolution.
- Enhanced client satisfaction by efficiently handling case-related documentation and correspondence.
- Served as a liaison between clients and attorneys, fostering positive relationships while maintaining confidentiality.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Collaborated with attorneys to develop strategies for each case.
Education
Dixie State UniversitySt. George, UT
Bachelor's Degree
01.2000
Skills
- Financial Management & P&L Analysis
- Clinical Team Leadership
- Community Outreach
- Event Planning
- Multi-State Operations
- Medical & Dental Insurance Processing
- Operational efficiency
- Business analysis
- Staff development
- Employee performance
- Staff management
- Policy implementation
- Performance metrics
- Marketing
Timeline
Practice Manager of Operations
Metro Dentalcare Bloomington
01.2024 - Current
Director of Marketing
United Energy Workers
06.2021 - 10.2024
Patient Care Coordinator
Bloomington Modern Dentistry
01.2020 - 06.2021
Patient Care Coordinator/Marketing
Ekim Orthodontics
04.2017 - 12.2019
Legal Support Staff
United Air Ambulance
09.2014 - 04.2017
Dixie State University
Bachelor's Degree
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