SARAH JONES
FORT SMITH,Ar
Summary
At Baptist Health Medical Clinic, I spearheaded operational enhancements and staff leadership, achieving significant improvements in workflow efficiency and compliance with HIPAA. My expertise in practice management and staff development, coupled with planning, drove our team toward exceeding performance metrics and fostering a professional, efficient healthcare environment.
Overview
27
27
years of professional experience
Work History
Practice Manager
Baptist Health Medical Clinic
Fort Smith, AR
07.1997 - 09.2024
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Coordinated staff recruitment, training, and scheduling activities.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Maintained financial records, including billing and accounts receivable and payable.
- Developed and implemented new patient registration processes to streamline workflow.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Office representative, including scheduling, telephone calls, cash intake, and reconciliation.
- Complete FMLA forms, workers' compensation forms, intermittent forms, etc.
Education
High School Diploma -
Northside HIgh School
Fort Smith, AR07-1991
Continual Job Training X27 Yrs, Workshop/Inservice
Sparks,Baptist
Skills
- Referral management
- HIPAA and OSHA regulations
- Policy and procedure development
- Medical personnel recruitment
- Workflow efficiency
- Payroll administration
- Employee performance
- Supplies ordering
- Workflow management
- Managing medical practices
- Policy implementation
- Performance metrics
- Schedule management
- Staff management
- Hiring medical personnel
- Clinical improvement initiatives
- New hire training
- Practice management
- Insurance referral facilitation
- Employee operations
- Budget oversight
- Electronic health records
- Staff development
- Billing/Claims
- FMLA/Workcomp Forms
- Medical Coding/Billing
- Scheduling
- Cash drawer reconciliation
- Inventory
Personal Attribute
I believe in loyalty, hard work along with an excellent work ethic. I know the importance of leadership and team work. There is always room to learn and improve. It is important to me to make the best of each day.
Timeline
Practice Manager
Baptist Health Medical Clinic
07.1997 - 09.2024
High School Diploma -
Northside HIgh School
Continual Job Training X27 Yrs, Workshop/Inservice
Sparks,Baptist
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