Sarah Jones
Town of Richland, NY
Pulaski,NY
2027
years of professional experience
Versatile leader with experience across municipal administration, auto lending-bank financing, hospitality, and business operations. Known for strategic planning, team coordination, and customer service, with a consistent record of supporting decisions, maintaining compliance, and improving day-to-day operations.
Work History
Planning Board Member
9 Months- Evaluated resident concerns and incorporated community feedback into governance decisions.
- Analyzed proposals and contracts to ensure compliance with local requirements.
- Contributed to long-term planning discussions for infrastructure and community development.
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Comply with all State and Federal requirements as it pertains to resident applications.
Planning and Zoning Board Administrator/Cordinator
2 Years- Support cross-department communication.
- Maintained accurate records, files, and correspondence to support compliance and efficient information retrieval.
- Scheduled meetings, appointments, and public-facing engagements, ensuring timely coordination across stakeholders.
- Prepared agendas, packets, and meeting materials for board and committee sessions.
- Processed resident inquiries and directed requests to appropriate departments with professional customer service.
- Tracked permits, applications, and administrative documents to ensure timely follow-up and completeness.
- Streamlined clerical processes, improving accuracy and consistency in municipal administrative support.
- Completed projects on time with thorough research and data analysis to support decision makers.
- Served as the primary point of contact for residents requesting presentation in front of the Planning or Zoning boards.
Hair Salon Owner
- Consulted with clients to recommend services, styles, and care routines aligned with goals.
- Managed inventory, product ordering, and supply levels to support uninterrupted service delivery.
- Implemented sanitation, safety, and licensing procedures to maintain compliant salon environment.
- Trained stylists on service standards, client communication, and appointment efficiency.
- Oversaw booking systems, calendar management, and client record organization.
- Resolved customer concerns promptly to protect satisfaction and repeat business.
- Developed pricing, promotions, and marketing efforts to support business growth.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
Dealer Finance Administrator
3 Years 3 Months- Verified deal details, confirmations, and instructions for accuracy and compliance in automotive lending.
- Ensured adherence to banking policies, regulatory requirements, and trading procedures.
- Ensured accurate financial transactions by adhering to strict bank lending policies and maintaining meticulous records.
Front Desk Supervisor & Auditor-F&B Supervisor
- I worked for Vernon Downs prior and until their bankruptcy filing and returned to employment for several years after they reopened. The dates indicated are not fully indicative of accurate employment dates
- Supervised front desk operations, ensuring smooth guest check-in and check-out process.
- Resolved guest concerns promptly, maintaining high service quality and satisfaction.
- Coordinated with housekeeping and other departments to support room readiness and guest requests.
- Managed daily cash handling, folio accuracy, and front office records with attention to detail.
- Monitored reservation activity, confirming bookings and updating room availability in property systems.
- Scheduled front desk coverage, balancing staffing needs with operational demands.
- Coordinated shift schedules, station coverage, and team assignments to support efficient service delivery.
- Resolved guest concerns promptly to preserve satisfaction and uphold brand standards.
- Inspected dining areas, equipment, and storage spaces for cleanliness and compliance readiness.
- Supported cash handling, POS transactions, and end-of-shift reconciliation with accuracy.
- Collaborated with kitchen and bar teams to ensure timely order execution and consistent quality.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Education
High School Diploma
Skills
Strategic planning
Regulatory compliance
Leadership skills
Compliance monitoring
Budget management
Operational efficiency
Financial processing
Organizational growth
Computer and phone operation
Organizational leadership
Leadership experience
Regulatory oversight
Computer proficiency
Adaptable and flexible
Timeline
Planning Board Member
Town of Richland, NY
01.2026 - CurrentRead More
Planning and Zoning Board Administrator/Cordinator
Town of Sand Lake, NY
03.2022 - 03.2024Read More
Dealer Finance Administrator
NBT Bank
04.2019 - 07.2022Read More
New Life Christian School
High School Diploma
Read More
Hair Salon Owner
Self Employed
2022 - 03.2024Read More
Front Desk Supervisor & Auditor-F&B Supervisor
Vernon Downs
2003 - 2019Read More