Sarah Jordan
Gonzales,LA
Summary
Adept at enhancing office efficiency and client satisfaction, my tenure at Express Employment Professionals showcased my proficiency in office management and customer service. Leveraging skills in records management and client relationship management, I significantly contributed to streamlining operations and boosting client retention. My approach combines meticulous organizational abilities with a keen focus on fostering positive customer interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of Office Coordinator
Express Employment Professionals
03.2024 - 06.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Provided clerical support, addressing routine, and special requirements.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Server
Saritas Grill and Cantina
10.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Izzo's Illegal Burrito
05.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Stylist Sales Associate
Banana Republic Factory Store
05.2021 - 10.2021
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
Cashier
Brian’s Supermarket
05.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St. Amant High School
Saint Amant, LA05.2022
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- Administrative Support
- File Organization
- Workflow oversight
- Records Management
- Client Relationship Management
- Document Management
- Mail handling
- Meeting planning
Certification
CPR
EMR Certification
Timeline
Front of Office Coordinator
Express Employment Professionals
03.2024 - 06.2024
Server
Saritas Grill and Cantina
10.2023 - 01.2024
Customer Service Representative
Izzo's Illegal Burrito
05.2022 - 09.2023
Stylist Sales Associate
Banana Republic Factory Store
05.2021 - 10.2021
Cashier
Brian’s Supermarket
05.2020 - 10.2021
High School Diploma -
St. Amant High School
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