Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Joyner

Jackson,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Shane’s Rib Shack where I led team training and resolved customer concerns with professionalism. Skilled in cash handling and demonstrating exceptional patience and empathy, I excel in high-pressure environments, ensuring operational excellence and customer service integrity.

Overview

3
3
years of professional experience

Work History

Server

Fire and Ice
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Manager on Duty

Shane’s Rib Shack
12.2023 - 09.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Cashier

All American Pizzeria
04.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Host

Sticky Cactus
12.2021 - 07.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Highschool Diploma - High School

Penn Foster High School
McDonough, GA
07.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Time management skills
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and Courtesy
  • Cash register systems

Timeline

Manager on Duty

Shane’s Rib Shack
12.2023 - 09.2024

Server

Fire and Ice
04.2023 - Current

Cashier

All American Pizzeria
04.2023 - 07.2023

Host

Sticky Cactus
12.2021 - 07.2022

Highschool Diploma - High School

Penn Foster High School
Sarah Joyner