Sarah Judd
Mount Vernon,IL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
37
37
years of professional experience
Work History
Front of House Associate
Bethany Diner
Bethany, Il
01.2022 - 12.2023
- Recognized repeat customers by name and provided personalized service accordingly.
- Responded quickly to customer complaints in a professional manner and resolved issues efficiently.
- Assisted in seating customers, ensuring an efficient flow of service.
- Engaged in light conversation with guests to create a pleasant atmosphere for diners.
- Explained menu items, took orders and delivered food courses according to instruction.
- Organized tables for large parties and ensured that their needs were met promptly.
- Performed opening duties such as setting up host stand, preparing condiments, restocking utensils.
- Stocked glassware, silverware, napkins, and condiments prior to opening hours. Processed payments using a point-of-sale system and handled cash transactions accurately.
- Maintained a clean dining area by clearing away dishes, wiping down tables, and vacuuming carpets as needed.
Administrative Assistant
Unit 5 School District
Normal, Il
06.2006 - 10.2016
- Managed data entry and maintained records while coordinating with multiple districts for the state of Illinois.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compiled data from various sources into organized reports for review by management team.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Department Head Secretary
State Farm
Bloomington, Il
06.1987 - 10.1996
- Organized meetings and office events, completed payroll, and performed data entry for smooth office operations.
- Organized regular meetings with staff to discuss progress and address issues.
- Reviewed project plans submitted by team members for accuracy, completeness and feasibility.
- Collaborated with senior management on long-term strategic planning initiatives.
- Created a training program for new employees to orient them to their roles.
- Analyzed data from various sources to identify trends and recommend solutions.
- Assisted in developing annual budgets based on projected needs of the department.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Coordinated with other departments to ensure successful completion of projects.
- Ensured compliance with applicable laws, regulations and organizational standards.
- Trained employees on proper and safe use of equipment and tools.
- Enforced departmental policies, procedures and state and federal laws.
- Handled shift overstock, restocking and inventory control.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Education
High School - General
Farmer City / Mansfield High School
Farmer City, IL05.1979
Skills
- Energetic self-starter
- Punctuality
- Exceptional customer service
- Upselling
- Product Sales
- Cash Register Operation
- Conflict Resolution
- Retail loss prevention
- Microsoft Office
Timeline
Front of House Associate
Bethany Diner
01.2022 - 12.2023
Administrative Assistant
Unit 5 School District
06.2006 - 10.2016
Department Head Secretary
State Farm
06.1987 - 10.1996
High School - General
Farmer City / Mansfield High School