Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Judie

Garland

Summary

Dynamic professional with extensive experience in call handling and customer service at HCA. Proven ability to resolve conflicts and maintain a professional demeanor while managing multi-line phone systems. Skilled in data entry and electronic medical records, fostering strong client relationships through effective interpersonal communication.

Overview

21
21
years of professional experience

Work History

Phone Operator

HCA
Plano
07.2008 - Current
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Handled escalated customer complaints professionally and effectively.
  • Maintained a professional demeanor while handling customer calls.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Developed strong professional relationships with employees and clients through effective customer service skills.

Janitorial Specialist

JCSC Co.
Garland
01.2020 - 01.2025
  • Apartment cleaning, office cleaning,
  • Regularly disinfected doorknobs, handrails, and other high-contact surfaces.
  • sweeping, mopping, vacuuming,
  • and dusting.
  • Performed a thorough cleaning of the floors. Established and Maintained Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

Medical Receptionist/ Med-Tech

Physician Alliance
Frisco
07.2018 - 07.2023
  • Answered all incoming calls on a multi-line phone system, greeted patients professionally both in person and over the phone, filed, faxed, and scanned NP referrals, and performed follow-up calls.
  • Entered information and updated client records following telephone interactions.
  • Handled typing and data entry duties to correct and update electronic EMR.

Medical Claims Adjuster

United Healthcare Group
Richardson
10.2015 - 07.2017
  • Investigated discrepancies in medical billing codes, patient information, and other data related to claims processing.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Discussed current cases and issues in claim committee meetings.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.

Unit Secretary/Advanced CMA

Baylor Scott & White
Garland
03.2004 - 01.2015
  • Entered patient information into hospital databases with attention to detail and accuracy.
  • Compiled physical and digital documents, charts, and reports.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's EHR computer system.
  • Compiled and filed medical reports, charts, and correspondence. As a CMA, I greeted patients, interviewed patients, took patients' vitals, gave injections, explained procedures to patients, performed follow-up calls, scanned, faxed, and entered data into the Centricity EMR system.

Education

Some College (No Degree) - Medical Assisting Certification

Remington College
9451 Lyndon B Johnson Fwy Suite 200
03-2011

High School Diploma -

Garland High School
310 S Garland Ave,
05-1981

Skills

  • Customer service
  • Data entry
  • Multi-line phone systems
  • Electronic medical records
  • Conflict resolution
  • Interpersonal communication

Timeline

Janitorial Specialist

JCSC Co.
01.2020 - 01.2025

Medical Receptionist/ Med-Tech

Physician Alliance
07.2018 - 07.2023

Medical Claims Adjuster

United Healthcare Group
10.2015 - 07.2017

Phone Operator

HCA
07.2008 - Current

Unit Secretary/Advanced CMA

Baylor Scott & White
03.2004 - 01.2015

Some College (No Degree) - Medical Assisting Certification

Remington College

High School Diploma -

Garland High School

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Sarah Judie