Sarah Justice

Efficiently engage with customers via phone and email to provide superior customer service, focused on customer retention, sales and support.

• Selected for exclusive team responsible for processing complex, high value, high profile orders.
• Consistently exceed company standards of speed and accuracy in closing B4B orders.
• Regularly praised for personal, pro-active approach to problem solving.

Conducted research and collaborated with consular officers regarding visa applicants to expedite consular adjudications in one of the largest and most complex visa operations in the world. Liaised with other government agencies such as DEA, CBP and ICE, facilitating interagency cooperation on complex cases and issues related to consular affairs.

• Proactively created an internal database to catalogue and share information, reducing time spent on administrative tasks.
• Created a Standard Operating Procedures Manual to capture complex processes and promote consistency within the unit.
• Provided research that led to multiple wanted criminals being returned to the United States to face justice.

Served as a primary resource to the United States Government community in Istanbul, Turkey with the goal of maintaining high morale. Worked in collaboration with other departments to identify needs within the community and respond with effective programming, information, resources, and referrals.

• Managed logistics and coordinated with advance teams for Congressional and Cabinet Level visits.
• Independently developed and transitioned the post newsletter to an online format; enhancing internal communication and decreasing time spent on administration.
• Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.

Oversaw and directed critical human resources functions including office operations, recruiting & selection, training, benefits and payroll administration, and employee relations.

• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Reduced time vacant positions remained open by initiating proactive recruitment strategies and implementing succession planning to create pipeline of key talent.
• Developed and delivered company-wide training programs to ensure new employees and management team members received job relevant skills training.

Responsible for planning, organization, and direction of all office operations, ensuring office procedures and standards were developed, managed, and maintained while providing administrative and HR support to Executives and management team.