Sarah Kahn
New Port Richey,FL
Summary
Motivational leader and organizational problem-solver. Proficient team building, customer service, and leadership skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Floor Manager
Bloom Insurance Agency - Centene PSO
Remote
08.2023 - Current
- Team Leadership and Coaching: Provided guidance and leadership to a team of over 20 agents, focusing on enhancing conversion rates and ensuring adherence to operational processes with precision
- Effective Onboarding: Successfully onboarded and prepared five waves of agents for seamless transitions to taking live calls
- Cross-Functional Collaboration: Collaborated closely with fellow management members, quality assurance department, and frontline agents to identify recurring issues, analyze trends and implement effective solutions
- Data Analysis and Reporting: Utilized Blooms reporting system to conduct in depth analysis of disposition trends, agent logged times, and conversion rates, allowing a data driven decision making strategy
- Facilitation in focus groups: Led focus groups to collect valuable feedback and provide ongoing guidance on day-to-day operations fostering an environment conductive to continuous improvement
- Resource development: Create essential resources crucial to the success of agents during customer interactions ensuring they had the tools needed to excel in their role
- Performance Management: Managed and executed performance improvement plans tailored to various circumstances, including attendance issues and work avoidance, demonstrating adeptness in resolving challenges.
Licensed Agent
Bloom Insurance Agency
Remote
09.2022 - 08.2023
- Member Relationship Building: Established trusted relationships with members resulting in increased sales and member loyalty
- Conversion Rate Optimization: Achieved and maintained a conversion rate exceeding 30% demonstrating effective sales strategies
- Quality Assurance Excellence: Consistently attained quality scores surpassing 95% ensuring adherence to company standards and delivering quality service to members
- Time Management Expertise: Prioritized time management by focusing on optimizing wrap-up time and overall call duration, allowing productivity in daily operations.
Bar Manager
Brennan's Bar and Grill
Port Richey, FL
02.2021 - 08.2022
- Multitasking Proficiency: Skillfully managed multiple guest interactions alongside diverse job duties
- Continuous Learning: Stayed atop of trending drink recipes while maintaining proficiency in fundamental preparation techniques
- Leadership and Coordination: Organized employee schedules and conducted meetings to enhance store productivity.
Bartender/Server
Sonny's BBQ
New Port Richey, FL
01.2016 - 02.2021
- Efficient Guest Service Management: Simultaneously attended to multiple guests while effectively handling various job responsibilities
- Dynamic Customer Interaction: Managed order processing food delivery, and inventory management while engaging with guests in an approachable manner.
Life and Health Insurance Agent
USHEALTH Advisors
Lutz, FL
05.2019 - 05.2020
- Tailored Insurance Solutions: Effectively assessed and matched individuals, families, and small businesses with personalized insurance plans tailored to their unique circumstances
- Strategic Marketing Portfolio Management: Maintained meticulous organization and stayed atop of new and evolving offerings through the open enrollment period.
Education
Associates in Arts -
Pasco Hernando State College
12.2019
Skills
- Leadership: Proven ability to motivate and lead teams towards achieving strategic objectives Demonstrated ability to delegate tasks, provide guidance and foster a collaborative work environment
- Strategic planning: Proficient in developing and implementing strategic plans that align with organizational goals and drive growth Skilled in analyzing trends, identifying opportunities and making informed decisions
- Adaptability: Successfully navigating and implementing change while minimizing disruption and maximizing employee engagement
- Problem solving: Strong critical thinking abilities with a proactive approach to address challenges Skilled in developing solutions and driving continuous improvements
- Communication: Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and concisely
- Ethical Leadership: Unwavering commitment to ethical standards in all business dealings Ability to lead with fairness, transparency and accountability
References
- Stephanie McDowell (Brennan's owner), (407)572-3795
- Lindsay Batsford (Sonny's general manager), (727)639-2022
Timeline
Floor Manager
Bloom Insurance Agency - Centene PSO
08.2023 - Current
Licensed Agent
Bloom Insurance Agency
09.2022 - 08.2023
Bar Manager
Brennan's Bar and Grill
02.2021 - 08.2022
Life and Health Insurance Agent
USHEALTH Advisors
05.2019 - 05.2020
Bartender/Server
Sonny's BBQ
01.2016 - 02.2021
Associates in Arts -
Pasco Hernando State College
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