Sarah Kaiser
Coram,NY
Summary
Hardworking and passionate candidate successful at managing multiple priorities with a positive attitude. Versed in collaborating with various stakeholders to achieve positive all-around outcomes. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Advocate
Stony Brook University Medical Center
04.2021 - Current
- Enhance patient satisfaction by addressing concerns and complex grievances through timely corrective actions and appropriate referrals
- Utilize excellent written communication skills to formulate grievance resolution letters in accordance with regulatory guidelines
- Act as liaison between patients/families and the interdisciplinary healthcare team, facilitating effective communication of needs, preferences, and treatment plans to support comprehension
- Educate patients and community members on healthcare rights, responsibilities, and options
- Proactively round on patients on day 2 of admission to address areas of concern in real time, identify opportunities to improve patient experience, and provide forum to share positive feedback
- Collaborate with Hospital Leadership, Outpatient Administration, Risk Management, Ethics Committee, and Quality Assurance teams to thoroughly review concerns and coordinate resolutions
- Collected and analyzed patient feedback to evaluate quality of care and present during monthly Quality Assurance led POD meetings
- Participate in interdisciplinary team meetings to support staff with challenging and disruptive patients
Social Worker
Stony Brook University Medical Center
01.2017 - 04.2021
- Interdisciplinary team member focused on continuity of patient care and discharge planning on both inpatient and outpatient oncology settings, neurology, general medicine, surgical, orthopedic, cardiac/cardiothoracic, trauma, burn, intensive care, OB/NICU, and pediatric units
- Improved patient well-being by conducting comprehensive psychosocial assessments and developing tailored intervention plans
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with multidisciplinary healthcare teams and insurance companies to coordinate post-acute services inclusive of skilled nursing facilities, long-term care, inpatient rehabilitation services, home health care, hospice, durable medical equipment, and outpatient therapies
- Assisted patients in navigating the healthcare system and connecting to available community resources and services such as housing assistance, financial aid, or healthcare providers
- Advocated for patient’s rights and entitlements
- Provided short-term supportive crisis, anticipatory grief, and bereavement counseling
- Participated in care team rounds, family meetings, goals of care, and advanced directives discussions
- Maintained accurate and professional case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members
Social Worker
St. James Rehabilitation and Healthcare Center
06.2016 - 01.2017
- Collaborated with interdisciplinary rehabilitation team on sub-acute and long-term units
- Organized and facilitated care plan meetings with treatment team, patients/residents, and families
- Provided crisis intervention and offer short-term supportive counseling involving adjustment to medical condition and prepare for transition to the next stage of the rehabilitation process
- Completed BIMS and PHQ-9 assessments.
Education
M.S.W Social Work -
Stony Brook University
Stony Brook, NY05.2016
B.S. Human Services -
University of Delaware
Newark, DE12.2012
Skills
- Proactive Problem Solving
- Verbal and Written Communication
- Team Collaboration
- Quality Assurance
Licensure Certification
- Licensed Master of Social Work, 08/2016
Timeline
Patient Advocate
Stony Brook University Medical Center
04.2021 - Current
Social Worker
Stony Brook University Medical Center
01.2017 - 04.2021
Social Worker
St. James Rehabilitation and Healthcare Center
06.2016 - 01.2017
M.S.W Social Work -
Stony Brook University
B.S. Human Services -
University of Delaware
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