Godelive T. NGOMBE
Manassas,Virginia
Summary
Experienced and adaptable professional with a strong background in customer service, data entry, teamwork, problem-solving, and a diligent work ethic. Proven ability to excel in diverse roles and responsibilities, showcasing expertise in delivering results through effective collaboration and meticulous attention to detail. Thrives in dynamic environments, consistently demonstrating the ability to adapt and succeed.
Overview
27
27
years of professional experience
Work History
Production associate
Galls LLC
Lexington, KY
07.2023 - 09.2024
- Ensuring Value-Added Services (VAS) are applied to garments accurately, on time, and in accordance with Galls high-quality standards
- work cross-functionally to perform various duties, including but not limited to garment prep, sewing, emblem application, embroidery, auditing, engraving, heat press application, etc
- Perform all VAS-related functions in an efficient and accurate manner
- Ability to operate various machines including sewing, embroidery, engraving, and heat-press
- Ensure high-quality standards are achieved by thoroughly reading and executing Work Instruction Document (WID) to include correct product, size, quantity, color, service to be rendered, and placement locations
- Monitor machine operation to detect problems or machine malfunction
- Identify and communicate any job delays and/or problems
- Maintain daily production requirements and standards
- Audit finished VAS against order ticket to ensure order is completed accurately
- Maintain safe and clean work area
- Work as a team to accomplish all productivity goals efficiently and accurately
- Other tasks may be assigned as needed
Machine Operator
Abbot Laboratories
Portland, MN
09.2021 - 03.2023
- Performing work required for the automatic assembly of components, devices and/or the final product and Interacts with Maintenance Technicians to ensure that equipment is in optimal working order
- Performing routine work in all production areas with limited supervision and ensure quality of product through the use of standard operating procedures, templates, training and supervision, and good judgment
- Provides input for enhancing efficiencies and modifying/creating SOPs to ensure accuracy/quality or improve productivity, Picking and Placing Materials in and out of Inventory
- Have Strong Math Skills , computer skills and Attention to Detail
- Scanning materials with a Bar code and ensure that inventory info in computer matches what is on the floor
Customer returns associate
Amazon
Lexington, KY
08.2020 - 12.2020
- As a Returns Associate, I had the responsibility to process returned products and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment
- I had to answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup
- Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures
- Inspect returned merchandise, checking for quality and condition of product to determine return category
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing
- Identify critical distribution issues and report them to the team lead/supervisor
- Data entry as needed and Maintain a safe and organized work environment at all times
- Other tasks as required to meet team goals
Production worker and machine operator
Nichols Portland, LLC
Portland, ME
01.2017 - 07.2020
- Working closely with others in team-oriented settings to maintain line productivity and keepwork area clean, neat, and organized to prevent accidents, mishaps and misplaced tools
- Used established assembly instructions to complete jobs quickly, accurately and with zero error and box,label and transport items to support assembly operations
- Assisting with quality assurance by visually inspecting items and removing defective parts
- Using basic mathematical abilities to calculate materials, hourly rates, and other relevant details and preparereports and technical documentation of day-to-day production processes
- Inspecting finished products for quality and adherence to customer specification andLoad , unload parts according to standard work instructions
- Assist engineers with process improvement activities ,and additionally troubleshoot for minor equipment issues
Department Head of Marketing and Market Research
SNCC (Société national the chemin de fer au congo)
RD CONGO
05.1997 - 01.2015
- I worked in the human resource department, marketing department and customer service department where I was interaction with customer who had issues about our services
Outreach Agent in HIV Laboratory
PNMLS (National Program to Fight Against AIDS)
RD CONGO
11.2000 - 01.2003
- Performing work required for the automatic assembly of components, devices and/or the final product and Interacts with Maintenance Technicians to ensure that equipment is in optimal working order
- Performing routine work in all production areas with limited supervision and ensure quality of product through the use of standard operating procedures, templates, training and supervision, and good judgment
- Provides input for enhancing efficiencies and modifying/creating SOPs to ensure accuracy/quality or improve productivity, Picking and Placing Materials in and out of Inventory
- Have Strong Math Skills , computer skills and Attention to Detail
- Scanning materials with a Bar code and ensure that inventory info in computer matches what is on the floor
Education
Bachelor's degree - Business Administration And Political Sciences
University of Lubumbashi
Lubumbashi, RD Congo 01.1995
Skills
- Orientation to details
- Teamwork
- Quality insurance
- Data entry
- Customer service
- Managing stress and time in a fast paced environment
- Adaptability
- Problem Solving in a team
- Multitasking in a production environment
- Taking care of people
- Computer Skills
Languages
French, Swahili
Timeline
Production associate
Galls LLC
07.2023 - 09.2024
Machine Operator
Abbot Laboratories
09.2021 - 03.2023
Customer returns associate
Amazon
08.2020 - 12.2020
Production worker and machine operator
Nichols Portland, LLC
01.2017 - 07.2020
Outreach Agent in HIV Laboratory
PNMLS (National Program to Fight Against AIDS)
11.2000 - 01.2003
Department Head of Marketing and Market Research
SNCC (Société national the chemin de fer au congo)
05.1997 - 01.2015
Bachelor's degree - Business Administration And Political Sciences
University of Lubumbashi