Sarah Karl
Beaverton,OR
Summary
Dynamic and detail-oriented professional with a strong work ethic and proven success. Skilled in effective problem resolution and cleaning practices, I excel in delivering exceptional service while managing diverse responsibilities. My experience in administrative roles and animal care highlights my commitment to quality and client satisfaction.
Overview
10
10
years of professional experience
Work History
Cleaning Professional
Em-maculate Cleaning Services
02.2023 - Current
- Performed thorough cleaning of residential homes, offices, and commercial facilities, including dusting, sweeping, mopping, vacuuming, and sanitizing surfaces.
- Ensured proper use and storage of cleaning chemicals and equipment in compliance with health and safety regulations.
- Conducted routine inspections of assigned areas to maintain cleanliness standards and reported any maintenance issues.
- Managed laundry services, including washing, drying, folding, and ironing, as needed.
- Followed customized cleaning checklists and schedules based on client specifications and site requirements.
- Maintained inventory of cleaning supplies and notified supervisors of shortages or equipment needs.
- Provided exceptional customer service, addressing client requests and resolving concerns in a professional manner.
Animal Caretaker
Self Employed
06.2017 - 02.2023
- Delivered personalized pet care services including feeding, walking, grooming, administering medication, and companionship.
- Provided overnight pet sitting, drop-in visits, and daily check-ins, ensuring animals remained comfortable and stress-free in their home environments.
- Monitored animal health and behavior, communicated updates to clients, and took appropriate action when health concerns arose.
- Maintained detailed care logs and followed client-provided instructions precisely to ensure consistency and trust.
- Offered transportation to veterinary appointments and grooming sessions as part of full-service care.
- Managed scheduling, client communications, invoicing, and service agreements as part of running a successful independent business.
- Built strong, trusting relationships with both pets and their owners through consistent, high-quality care.
Premier Phone Banker
Wells Fargo
09.2016 - 01.2023
- Responded to inbound customer inquiries regarding credit card accounts, transactions, payment options, and billing issues.
- Assisted customers with fraud prevention, dispute resolution, and reporting unauthorized activity in accordance with banking regulations.
- Provided detailed information on Wells Fargo products, services, and account features to help customers make informed decisions.
- Processed payments, updated account information, and facilitated credit line adjustments within defined guidelines.
- Utilized internal systems to document customer interactions and ensure accurate account tracking.
- De-escalated conflicts and worked collaboratively with internal departments to resolve complex service issues.
- Maintained up-to-date knowledge of financial regulations, credit policies, and compliance requirements.
Administrative Assistant
Event Cosmetics
11.2014 - 08.2016
- Greeted clients, managed check-ins and check-outs, and ensured a positive first impression upon entry.
- Scheduled and confirmed client appointments using salon software, minimizing conflicts and ensuring optimal stylist availability.
- Managed phone calls, emails, and walk-in inquiries with professionalism and efficiency.
- Maintained organized records of client services, preferences, and payment history for personalized service.
- Handled daily cash, credit transactions, and balanced registers at close of business.
- Assisted with inventory management by tracking product levels, placing supply orders, and receiving shipments.
- Supported salon marketing efforts through social media posts, client reminders, and promotional emails.
- Ensured cleanliness and presentation of the front desk and waiting area, contributing to a professional, welcoming atmosphere.
Education
Bachelor of Science - Biology
Portland State University
06-2024
Skills
- Strong work ethic
- Animal husbandry
- Computer & data entry
- Effective oral and written communication
- Laboratory safety compliance
- Cleaning and sanitation practices
- Attention to detail
- Cross-functional teamwork
- Effective problem resolution
Timeline
Cleaning Professional
Em-maculate Cleaning Services
02.2023 - Current
Animal Caretaker
Self Employed
06.2017 - 02.2023
Premier Phone Banker
Wells Fargo
09.2016 - 01.2023
Administrative Assistant
Event Cosmetics
11.2014 - 08.2016
Bachelor of Science - Biology
Portland State University
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