Sarah Kasnick
Hubbard,USA
Summary
Results-driven Retail Trainer with a knack for enhancing workplace productivity and efficiency. Specialize in effective communication techniques, innovative sales training methods, and creating engaging learning materials. Excel in leadership, teamwork, and adaptability, ensuring seamless knowledge transfer and skill development across diverse retail teams. Committed to fostering environments where employees are motivated to achieve personal and professional growth.
Wireless sale manager with 8 years excelling at customer satisfaction and retention. Pre and post-paid cell phone support specialist. I'm flexible and very hardworking in deadline-driven environments. I exceed sales goals and build long term relationships with customers. I delivers positive experiences through high-quality customer care. I use sound judgment and ability to resolve problems tactfully and diplomatically. 8 years in Technical Support in aiding customers with implementation of emerging Android/iOS technology. I hardly have and problems troubleshooting any technical issues. I do this with ease, patience and experience. I have experience in mobile app development and cloud-based computing solutions. Very detail-oriented with extensive experience in wireless/electronic and customer service. I'm a very dedicated assistant manager experienced in high-end retail operations in my field of Electronic. I'm professional and friendly with remarkable customer service and sales abilities. High-performing Assistant Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
20
20
years of professional experience
Work History
Retail Trainer Specialist
Premium Retail Services Inc
Hubbard, OH
07.2017 - Current
- Mastered technical challenges of delivering synchronous and asynchronous eLearning programs to multi-site trainees.
- Organized and conducted on-the-job training sessions for new employees.
- Identified and implemented electronic learning management system for recording and tracking training activities and results by specific employees.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Compiled detailed feedback from participants after each session in order to measure effectiveness of content delivery.
- Supervised, evaluated or referred instructors to skill development classes.
- Selected and assigned instructors to conduct training.
- Developed and delivered training programs to improve customer service skills.
- Assisted in the development of individual learning plans based on skill gaps identified during training sessions.
- Identified, evaluated, and recommended external vendors to provide additional training resources.
- Explained goals and expectations required of trainees.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided ongoing coaching support via phone or email as needed following initial trainings.
- Coordinated scheduling of trainings at multiple locations throughout the region.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Department Manager of Wireless
Liberty
10.2004 - 10.2016
- Ethics
- Selling products to fit customers needs
- Organization skills
- Managing people, schedules, and deadlines
- Patience and maintaining emotional control under stress
- Can focus with no interruptions
- Customer service skills- dealing with complaints,conflict resolution,coaching skills and resoling the problem
Assistant Manager
Niles Ohio, Hollywood Video
06.2010 - 11.2012
- Conducted store inventories once per quarter
- Assigned employees to specific duties to best meet the needs of the store
- Scheduled and led weekly store meetings for all employees
- Reviewed customer feedback
- Maintained compliance with company requirements
- Met all customer call guidelines including service levels, handle time and productivity
- Strong leader of customer support staff
- Managed work flow to exceed quality service goals
- Maintained accurate records of past due customer account activity
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Updated customer orders from start to finish in an accurate and timely manner
- Communicated with customers to identify and resolve outstanding payments
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided an elevated customer experience to generate a loyal clientele
- Routinely answered customer questions regarding merchandise and pricing
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Entered numerical data into databases in a timely and accurate manner
- Maintained all cash flow to and from the bank
- Maintained all money and credit transactions through the registers.
Assistant manager
Wal-Mart
- Conducted store inventory for my 3 Departments -Wireless -Photo Lab -P.U.T
- S2S (Pick up today/ Site to Store) on-line ordersyears as an, Coordinated work between multiple departments
- Submitted orders for new inventory in my 3 departments
- Assigned employees to specific duties to best meet the needs of the store
- Reported to the Store Manager and District Manager regarding all store and staff issues
- Reviewed customer feedback
- Maintained compliance with company requirements
- Created standard operating procedures
- Monitored employee work and developed improvement plans
- Trained new cashiers on procedures, customer service and sales techniques
- Encouraged development of new cashiers with positive reinforcement
- Trained new employees on proper protocols and customer service standards
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided an elevated customer experience to generate a loyal client
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Answered an average of 5-15 calls per day by addressing customer inquiries, solving problems and providing new product information
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed all technical support needs for employees and customers.years of technical support experience
- ( in electronics )
- Provided base level IT support to non-technical personnel within the business
- Managed office supplies, vendors, organization and upkeep
- Leveraged advanced skills and training to support operational needs of multiple departments
- Maintained work environment in clean and sanitary manner
- Submitted orders for new inventory
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Inspected equipment for proper performance and correct communication
- Installed, maintained and recommended appropriate field solutions for electronic products.
Education
High School Diploma -
Hubbard High School
Hubbard, Ohio01.2002
Cosmetology - Cosmetologist
Trumbull Career and Technical Center
Warren, Ohio01.2002
Cosmetology - Cosmetologist,Nail Tech, Make up specialist and massotherapist
Raphael's School Of Beauty
Salem, Ohio01.2002
Skills
- Accurate and detailed
- Professional and mature
- Articulate and well-spoken
- Flexible
- Maintains confidentiality
- Works well under pressure
- Dedicated team player
- Knowledge in electronics
- Repairing equipment/Technical skills and work ethics
- Selling products to fit customers' needs
- Organization skills
- Managing people, schedules, and deadlines
- Patience and maintaining emotional control under stress
- Can focus with no interruptions
- Customer service skills - dealing with complaints, conflict resolution, coaching skills and resolving the problem
- Staff motivation
- Merchandise planning
- Onboarding process
- Workplace safety training
- Decision-making
- Employee interviewing
- Coaching and development
Accomplishments
- Number 1 top seller in my district
- Created a successful merchandising business model that was implemented company-wide
Additionalinformation
Photography for weddings, schooling events, and family, Karaoke DJ at various events, Cutting, coloring, and styling hair, Singing, Being a mother, Very easy-going and laid back. I really enjoy the smaller things in life.
Timeline
Retail Trainer Specialist
Premium Retail Services Inc
07.2017 - Current
Assistant Manager
Niles Ohio, Hollywood Video
06.2010 - 11.2012
Department Manager of Wireless
Liberty
10.2004 - 10.2016
Assistant manager
Wal-Mart
High School Diploma -
Hubbard High School
Cosmetology - Cosmetologist
Trumbull Career and Technical Center
Cosmetology - Cosmetologist,Nail Tech, Make up specialist and massotherapist
Raphael's School Of Beauty