SARAH KATARAIHYA
Grand Prairie,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Mortgage Single Point of Contact
Citizens Bank
Irving, TX
01.2019 - 09.2022
- Generate calls to engage delinquent borrowers to identify their financial hardship and provide solution to keep them in their home by offering different options (repayments plans, loan modification) or other alternative (short sale, deed-in lieu)
- Answer incoming calls
- Manage queue of delinquent customers whose loans may be escalating to foreclosure and working with them to resolve their delinquency issues and get their account back to current status.
- Perform account level research and skip tracing.
- Maintain knowledge of all Loss Mitigation workout options
- Proactively anticipate the customer needs and set clear expectation on next steps.
Single Point of Contact/Principal Coordinator
Capital One Bank N.A
Plano, TX
01.2015 - 10.2018
- Managed Pipeline of default mortgage loans assigned to Loss Mitigation Department with projected risk.
- Generated contact with borrowers that are 120 days plus of delinquent via verbal and written communication in order to determine reason for delinquency, update data such as secure financial information to obtain commitment for repayment or best resolution to mitigate losses to the Bank. Work with customers who are unable to keep property by offering other options such as Short Sales or Deed-in-Lieu to avoid foreclosure proceeding. Generated and updated mortgage systems once appraisal has been obtained from 3r party vendor related to value.
- Processed customers paymernt
Senior Coordinator Home Loans
Capital One Bank N.A
Irving , TX
01.2008 - 08.2015
- Assisted home mortgage customers with escrow analysis breakdowns (insurance/tax) rate review options, modifications, mortgage/HELOC statements and review escrow disclosure statements.
- Answered and assisted customer inquiry calls including processing payments and payoffs.
- Research and resolve complex inquiries, provide account updates and collect outstanding customer documentation.
Education
General
Piedmont College
Charlotte NCSkills
- Problem Solving
- Customer Service
- Verbal and Written Communication
- Self Motivated
- Flexible and Adaptable
- Strong Organizational Skills
Timeline
Mortgage Single Point of Contact
Citizens Bank
01.2019 - 09.2022
Single Point of Contact/Principal Coordinator
Capital One Bank N.A
01.2015 - 10.2018
Senior Coordinator Home Loans
Capital One Bank N.A
01.2008 - 08.2015
General
Piedmont College
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