Sarah Kate O'Haver
Fairfield,OH
Summary
Versatile and results-driven professional with a diverse background in logistics, marketing and the arts. Excelled in conflict resolution and market research, enhancing customer satisfaction and audience insights. Recognized for exceptional attention to detail and problem-solving aptitude, evidenced by recognition as TQL's Sales Support Elite of 2023 and the Discovery Times Square Lucy's Legacy Award for Excellent Customer Service.
Overview
21
21
years of professional experience
Work History
Logistics Sales Assistant
Total Quality Logistics
Cincinnati, OH
04.2017 - Current
- Program freight appointments, navigating any applicable logistical constraints.
- Dispatch carriers within individual freight need criteria.
- Troubleshoot existing logistical issues after hours.
- Sales Support Elite, 2023
Ticketing Specialist
Cincinnati Playhouse in the Park
Cincinnati, OH
08.2013 - Current
- Provided guidance to customers on ticketing policies, procedures, and services.
- Generated reports of customer feedback regarding tickets purchased
- Manage select staff communication and scheduling
HIVoices Oral History Project
Falcon Theater
Cincinnati, OH
01.2015 - 01.2017
- Collected oral histories from individuals with first-hand knowledge of past events.
- Compiled histories into dramatic monologue
Marketing Consultant
Independent Contractor
New York, NY
11.2009 - 07.2013
- Prepare marketing language, artwork, press releases and branding for Off-Off Broadway theater productions
- Launch and maintain social media campaigns on multiple platforms
Executive/Legal Assistant
Lazarus & Harris LLP
New York, NY
06.2012 - 06.2013
- Process legal contracts and filings
- Maintain extensive filing system and archive old documents
Exhibit Guide
Discovery Times Square Exposition
New York, USA
06.2009 - 06.2012
- Answered questions from guests about artifacts on display or other topics related to the museum's mission statement.
- Enforced security protocols throughout the facility.
- Assisted in setting up new exhibits, providing support for installation.
- Conducted research related to featured exhibits.
- Lucy's Legacy Award Recipient for Excellent Customer Service: December, 2009.
Market Research Associate, Nielsen NRGi
Nielsen Research Group
New York, USA
09.2006 - 03.2009
- Conducted interviews with theatergoers and filmgoers.
- Developed surveys, and focus groups to gather audience responses.
- Analyzed customer feedback to inform show marketing.
- Compiled reports on audience insights.
Applicant Liaison
Rutgers University
New Brunswick, NJ , USA
09.2003 - 05.2006
- Responded to inquiries from prospective applicants.
- Conducted tours of the theatrical conservatory.
- Researched and coordinated housing, and other needs for incoming students.
- Assisted out-of-town auditions.
Education
MFA - Playwriting
Rutgers University
New Brunswick, NJ 05-2006
B.S. - Theatrical Studies
Ball State University
Muncie, IN12-2000
Skills
- Copywriting
- Attention to detail
- Conflict Resolution
- Problem-solving aptitude
- Customer relations management
- Administrative assistance
- Scheduling
- Filing
- Call triaging
- Market research
- Social media oversight
Timeline
Logistics Sales Assistant
Total Quality Logistics
04.2017 - Current
HIVoices Oral History Project
Falcon Theater
01.2015 - 01.2017
Ticketing Specialist
Cincinnati Playhouse in the Park
08.2013 - Current
Executive/Legal Assistant
Lazarus & Harris LLP
06.2012 - 06.2013
Marketing Consultant
Independent Contractor
11.2009 - 07.2013
Exhibit Guide
Discovery Times Square Exposition
06.2009 - 06.2012
Market Research Associate, Nielsen NRGi
Nielsen Research Group
09.2006 - 03.2009
Applicant Liaison
Rutgers University
09.2003 - 05.2006
MFA - Playwriting
Rutgers University
B.S. - Theatrical Studies
Ball State University
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