Sarah Katz
Denver,CO
Summary
Account Manager with a track record of fostering strong client relationships and enhancing customer satisfaction at Inspirato. Skilled in CRM software and client rapport, adept at driving revenue growth and maintaining high retention rates with a highly demanding clientele. Excelled in a diverse career, demonstrating strategic planning, teamwork, and a goal-oriented approach to surpassing objectives.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Destination Manager
Inspriato
01.2024 - Current
- Implemented innovative tourism initiatives such as eco-tourism or cultural immersion programs which added value to visitor experience.
- Collaborated with various departments to design attractive destination packages that catered to different traveler needs.
- Streamlined booking processes by adopting digital solutions resulting in improved user experience and increased bookings.
- Mentored junior team members fostering professional growth within organization.
- Developed strategic partnerships with local businesses, increasing destination offerings and attractiveness.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes swiftly.
Account Manager
Inspirato
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Licensed Massage Therapist
Self-employeed
11.2016 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Taught clients how to thrive with mindful techniques they can apply to every day life.
- Improved overall wellness for clients by performing various massage techniques and.
- Cultivated a calm and safe atmosphere that enhanced the therapeutic and healing experience for clients.
Luxury Travel Coordinator
The Little Nell Hotel
11.2011 - 02.2020
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Complied with company standards while preparing internal, informal and official documentation.
Restaurtant Manager
L'Hostaria
06.2013 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
LMT - Massage Therapy And Holistic Wellness
Aspen Massage Institute
Aspen, CO11.2016
Bachelor of Science - Business Management
Keene State College
Keene, NH05.2009
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Team Training
- Goals and performance
- Client rapport
- Customer Relationship Management (CRM)
- Upselling
- Operations
- Revenue Generation
- CRM Software
- Revenue Growth
- Vendor Relations
- Lead Development
- Employee Mentoring
Timeline
Destination Manager
Inspriato
01.2024 - Current
Account Manager
Inspirato
01.2021 - Current
Licensed Massage Therapist
Self-employeed
11.2016 - Current
Restaurtant Manager
L'Hostaria
06.2013 - 11.2019
Luxury Travel Coordinator
The Little Nell Hotel
11.2011 - 02.2020
LMT - Massage Therapy And Holistic Wellness
Aspen Massage Institute
Bachelor of Science - Business Management
Keene State College
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