Sarah Keen
Tazewell,VA
Summary
Results-driven professional with a versatile background in production and health benefits. Known for exceptional training abilities and commitment to process optimization, ready to leverage expertise to enhance productivity and ensure safety compliance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Worker/ Trainer
Hitachi Energy
Bland, VA
05.2023 - Current
- Operated machinery in compliance with safety standards to ensure efficient production flow.
- Assembled components accurately according to specifications and quality guidelines.
- Collaborated with team members to troubleshoot production issues and optimize workflows.
- Monitored inventory levels and reported discrepancies to maintain supply chain efficiency.
- Participated in continuous improvement initiatives, contributing ideas for process enhancements.
- Conducted routine maintenance on equipment to minimize downtime and enhance reliability.
- Maintained clean and organized work environment adhering to health and safety regulations.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Trained new employees on operational procedures and safety protocols, fostering a culture of compliance.
Health Benefits Specialist/Emergency Room Registrar
Clinch Valley Medical Center
Richlands Va
01.2015 - 05.2023
- Analyzed health benefit options to ensure compliance with regulations and organizational policies.
- Advised management on strategic changes to health plans, aligning offerings with employee needs and budget constraints.
- Led training sessions for new hires on navigating health benefits, improving onboarding experience and retention rates.
- Implemented new software systems to streamline benefits management tasks such as enrollment, tracking, and reporting.
- Facilitated communication between employees and insurance providers regarding claims and coverage issues.
- Conducted regular audits of health benefit programs to identify areas for improvement and streamline processes.
- Maintained up-to-date knowledge of healthcare industry trends, incorporating best practices into the company''s benefit offerings when appropriate.
- Served as primary point of contact between inpatients and insurance providers, efficiently resolving any discrepancies or concerns that arose during claim processing or other transactions.
- Analyzed benefits usage data to identify trends and make recommendations for program improvements or cost-saving measures.
- Answered questions about eligibility determinations and plan options.
- Maintained confidentiality of all patients information.
- Streamlined patient check-in procedures, reducing wait times and enhancing overall patient experience.
- Trained new staff on registration protocols and electronic health record systems to maintain operational efficiency.
- Oversaw scheduling of follow-up appointments, improving continuity of care for patients post-visit.
- Collaborated with medical staff to resolve registration issues and ensure timely service delivery.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department.
- Improved hospital revenue by verifying billing codes for services rendered during patient visits, ensuring proper reimbursement from insurers or self-pay patients.
- Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
- Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
- Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
- Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
Cosmologist/Business Owner
Vision Salon and Nail Bar
North Tazewell, VA
02.2014 - 04.2023
- Oversaw daily operations, ensuring high-quality service and client satisfaction.
- Managed staff scheduling and training, enhancing team efficiency and performance.
- Developed marketing strategies to increase brand awareness and client retention.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Analyzed customer feedback to improve service offerings and address concerns promptly.
- Established strong supplier relationships, negotiating favorable terms for products and services.
- Led financial planning initiatives, monitoring budgets to maximize profitability of salon operations.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
Education
High School Diploma - Cosmotology
Commonwealth OF Virginia
Richmond, VA01-2014
Certified Nursing Assistant -
Southwest Virginia Community College
Cedar Bluff, Va04-2008
High School Diploma -
Tazewell High School
Tazewell, VA06-2001
Skills
- Workplace cleanliness
- Product inspection
- Machine operation
- Quality assurance
- Materials handling
- Quality inspections
- Efficient communication
- Quality assurance standards
- Hazardous material handling
- Customer focus
- Shipping coordination
- Team collaboration
- Cross-training
Certification
- CPR & First Aide Certification, AMerican Heart Association Expires 2027
Timeline
Production Worker/ Trainer
Hitachi Energy
05.2023 - Current
Health Benefits Specialist/Emergency Room Registrar
Clinch Valley Medical Center
01.2015 - 05.2023
Cosmologist/Business Owner
Vision Salon and Nail Bar
02.2014 - 04.2023
High School Diploma - Cosmotology
Commonwealth OF Virginia
Certified Nursing Assistant -
Southwest Virginia Community College
High School Diploma -
Tazewell High School