Sarah Kelley
Portland,OR
Summary
Outgoing and hardworking Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.
Overview
17
17
years of professional experience
Work History
Property Manager
Avenue 5
10.2022 - Current
- Operations assistance and leasing Key Performance Indicator (KPI) ratings improved from 85% in 2022 to 100% in 2024, achieving an overall KPI rating of 5.00.
- Executed several property improvements: bioswale compliance, exterior fence and exterior light upgrades, pet station upgrades, parking lot tree and root removal improvements, and domestic water pipe replacements to enhance the living experience and property functions.
- Continue to build strong and positive relationships with residents; increased resident event attendance by 80%.
- Resident referrals have aided in leasing effort successes.
- Manage resident complaints and resolutions; actively work with attorneys and the Regional Manager on remediation efforts according to fair housing laws.
- Schedule property routine and non-routine work with suppliers.
- Continue to build trusted relationships with suppliers.
- Perform all financial reports with efficiency and accuracy on requested deadlines, attend monthly ownership walks with poise, and provide detailed property insight at the ready.
- Achieved over 98% occupancy for most of the year.
- Performing at market rent growth year over year from 2022 to 2024.
- Plan budgets, secure bids from suppliers, and present budget recommendations to the Regional Manager and Ownership with documented research.
- Ability to adapt to difficult situations with my organizational skills and industry knowledge to act quickly, efficiently, and effectively.
- Market property on all social media accounts, achieving an 85% score at year-end.
- Attend 5-Star Leadership Training Programs to enhance my management skills to Avenue 5 standards.
- Provide structural guidance to the maintenance supervisor for the growth and enhancements of the property.
- Ability to adapt to new processes and training with ease; act as a key role in training others in my region on new processes.
- Manage the Maintenance Supervisor onsite, providing tools and recommendations for improvement on career growth, property success, and resident retention.
- Manage property safety and comply with Avenue 5 policies to implement risk management mitigations, emergency evacuation plans, loss claims, and safety training.
- Quality control walks and inspections with the Maintenance Supervisor daily.
Assistant Property Manager
Avenue 5
08.2021 - 10.2022
- Operations assistance and leasing manage all leasing office guest and resident inquiries and concerns with professionalism, solutions, and strong sales capabilities.
- Responsible for all leasing sales and achievements, hitting the highest occupancy rates in building history at 100% after the COVID setback.
- Process deposit accounting, collect rent, post lease charges, and manage the rent roll for necessary reporting.
- In charge of all leasing duties: showings, screenings, collecting documents, and building relationships during move-in/out processes.
- Process renewal documents, manage lease files, and work with attorneys on non-compliant residents.
- Manage compliance on the MULTE housing program qualifications and submissions.
- Comply with company policies, local and state safety guidelines, as well as fair housing laws.
- Plan successful resident events bi-monthly, with an average attendance rate of 40%.
- Maintenance and quality control: walk the property and building daily, assist with clean-up, and conduct security patrols.
- Assist with a large amount of security patrol working closely with Echelon and The Portland Police Bureau to address homeless camps, unwanted guest intrusions while providing continued protection to residents
- Relationship building with suppliers, providing necessary access to units, and building.
- Actively involved in building emergency response; contacting suppliers, residents, and team for the necessary work and access needed.
- Ability to perform maintenance duties when needed, within reason.
- Manage the maintenance supervisor and technician on unit turn quality control by walking units, ensuring turn board completion, and following up on processes that are in place.
Assistant Property Manager
Oakwood Worldwide
06.2020 - 08.2021
- Operations assistance: Assist the property manager in day-to-day operations, resident satisfaction, problem resolution, and quality control.
- Maintain accounts receivable, rent control, guest charges, aging reports, posting, and deposits.
- Process move-ins, move-outs, lease amendments, and renewals.
- Audit records and files to identify lease expirations, charges, and delinquent accounts for collections.
- Prepare routine correspondence, rental notices, letters, and memorandums.
- Comply with company policies, local and state safety guidelines, as well as fair housing laws
- Assume responsibility for the property and staff in the property manager’s absence.
- Maintenance and quality control: Perform day-to-day quality control of the building and property.
- Execute a heavy amount of maintenance tasks while self-learning the knowledge of fixing, with a can-do attitude.
- Oversee housekeeping, turning furnished and unfurnished units, and providing corrective improvement recommendations.
- Work with vendors on preventative maintenance schedules and reports.
- Provide the property manager with new vendor contacts for bidding on projects and maintenance for the building.
Property Administrator
Jones Lange LaSalle
05.2017 - 06.2020
- Company Overview: Commercial Real Estate.
- Administrative support: Ensuring AP and AR tasks are performed accurately and in a timely manner.
- Assisting in budget and accrual planning as needed.
- Maintaining lease administration files with up-to-date information.
- Proactively tracking COI compliance for vendors, tenants, and tenant vendors.
- Adhering to the asset manager’s specific requests and rules with a sense of urgency.
- Establishing ongoing relationship-building, excellent communication, and professionalism performed for all tenants and vendors.
- Planning and coordinating tenant appreciation events, vendor fairs, holiday events, blood drives, and emergency procedure/floor warden trainings.
- Respond urgently to complete work order requests, working with the building engineer and vendors.
- Perform quality assurance checks with all vendor contracts.
- Bid out projects and contracts upon the General Manager’s request.
Account Manager
Robert Half/OfficeTeam
05.2016 - 04.2017
Business Development Manager
Interior Office Solutions
09.2015 - 05.2016
Business Development Manager
Ikea
06.2007 - 09.2015
Education
AAS Degree - Human Services
University of Hawaii, Honolulu Community College
Honolulu01.2000
Skills
- Proficient in Microsoft Office Suite
- SalesForce/CRM
- Yardi/CRM
- Zendesk
- Onsite
- Seibel
- Checkpoint ID
- Oscar
- Proficient in reading and processing AutoCAD and architectural plans
- Prospecting
- Relationship building and management
- Vendor management
- Sales and marketing
- Business administration
- Decision-making
- Goals and performance
- Networking strength
- Staff management
- Customer service
- Event planning
- Cost management
- Rent collection
- Tenant relations
- Fair housing compliance
- Eviction notices
- Financial budgeting and reporting
- Landscaping and grounds maintenance
- Lease renewals
- Leasing
Community Service
- Meals on Wheels Volunteer Active
- Building Owners & Managers Association (BOMA)
- Portland Business Alliance (PBA)
- Commercial Real Estate Executive Women (CREW)
Timeline
Property Manager
Avenue 5
10.2022 - Current
Assistant Property Manager
Avenue 5
08.2021 - 10.2022
Assistant Property Manager
Oakwood Worldwide
06.2020 - 08.2021
Property Administrator
Jones Lange LaSalle
05.2017 - 06.2020
Account Manager
Robert Half/OfficeTeam
05.2016 - 04.2017
Business Development Manager
Interior Office Solutions
09.2015 - 05.2016
Business Development Manager
Ikea
06.2007 - 09.2015
AAS Degree - Human Services
University of Hawaii, Honolulu Community College
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