Sarah Kelley
Cincinnati,OH
Summary
Skilled Business Information Analyst with a proven track record at Elevance Health, adept in advanced Excel and SQL, excels in transforming complex data sets into actionable insights. Demonstrated success in enhancing data quality management and dashboard creation, significantly improving decision-making processes. Renowned for analytical prowess and exceptional consultation skills, driving impactful business strategies.
Overview
12
12
years of professional experience
Work History
Business Information Analyst II
National Government Services, Inc
03.2023 - Current
- Analyzes data and summarizes performance using summary statistical procedures.
- Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data) and provides notations of performance deviations and anomalies.
- Creates and publishes periodic reports as well as any necessary ad hoc reports
- May require taking business issue and devising best way to develop appropriate diagnostic and/or tracking data that will translate business requirements into usable decision support tools.
- Interprets complex data sets and extract a meaningful insight that can drive the business decisions.
- Provides analytic consultation to other business areas, leadership or external customers.
- Data analysis and reporting encompasses a much higher level of complexity.
Business Information Analyst II
National Government Services, Inc
04.2022 - 03.2023
- Develop and Manage Program Update
- Shared emerging news, urgent updates, vaccine safety information and Emergency Use Authorization information to Federally Qualified Health Centers
- Facilitated the document through multiple rounds of quality assurance including through the Director level
- Conducted walk through calls with customer to review content, format, and provide edits for immediate review.
- Document was published on a federal website and provided to over 3,000 Federally Qualified Health Centers serving vulnerable and underserved populations nationwide
- Ensured 508 compliance to align with federal regulations
- Conducted telephone outreach to Federally Qualified Health Centers to review best practices regarding COVID-19 Response Program products including the COVID-19 vaccine, testing, therapeutics, and masks
- Provide high quality and timely customer service to COVID-19 Response Program enrolled health centers through the Salesforce program, including but not limited to, order status, onboarding and general program information
Business Information Analyst II
Elevance Health
09.2017 - 04.2022
- Administrator for SubroNavigator
- Regression tester for all releases from IT
- Assist product and LO team on updates and major changes
- Field user questions/Resolve user issues
- Liaison between users and IT
- Mass Tort point of contact
- Provide analytic consultation to other business areas, leadership or external customers
- Make recommendations based upon data analysis
- Create and publish periodic reports, as well as any necessary ad hoc reports
Business Information Analyst I
Elevance Health
07.2013 - 09.2017
- Create and maintain databases to track business performance
- Develop and analyze business performance reports and provides notations of performance deviations and anomalies
- Analyze data and summarize performance using summary statistical procedures
- Create and publish periodic reports, as well as any necessary ad hoc reports
- Provide analytic consultation to other business areas, leadership or external customers
Operations Expert
Elevance Health
11.2014 - 03.2015
- Manage workload for 15 associates
- Develop and design processes and systems that support business needs
- Train associates on new processes
- Leads efforts to identify best practices
- Design methods for integrating function and process
- Identify potential issues
- SME in ISG and WEM
Reconciliation Auditor
Elevance Health
04.2014 - 11.2014
- Ensure accurate membership information is provided to all FFM and State Marketplaces
- Maintain, compile and assign FFM and State Marketplace discrepancy reports
- Research, identify and correct discrepancies between WLP and FFM and State Marketplaces
- Research irreconcilable payments
- Audit initial payment records for accuracy and proper distribution
Licensed Health Plan Advisor
Elevance Health
07.2013 - 04.2014
- Advise current Anthem members of their health plan options
- Clarify health care reform questions, concerns and misconceptions
- Assist members with health plan issues
- Trained 5 separate classes of newly employed and permanent HPAs
Education
Bachelor of Science - Accounting
Mount Saint Joseph University
05-2008
Skills
- Dashboard creation
- Advanced Excel
- Citizen Developer
- Data quality management
Timeline
Business Information Analyst II
National Government Services, Inc
03.2023 - Current
Business Information Analyst II
National Government Services, Inc
04.2022 - 03.2023
Business Information Analyst II
Elevance Health
09.2017 - 04.2022
Operations Expert
Elevance Health
11.2014 - 03.2015
Reconciliation Auditor
Elevance Health
04.2014 - 11.2014
Business Information Analyst I
Elevance Health
07.2013 - 09.2017
Licensed Health Plan Advisor
Elevance Health
07.2013 - 04.2014
Bachelor of Science - Accounting
Mount Saint Joseph University
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