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Hi, I’m
Sarah Kelly
Manager
BETHEL PARK,Pennsylvania
Work Preference
Summary
Results-driven manager specializing in staff management, training, and performance evaluations. Proven track record in enhancing workflow efficiency and fostering positive team environments. Focused on driving customer satisfaction through effective leadership and strategic initiatives.
Overview
8
years of professional experience
Work History
Texas RoadhouseClairton, Pennsylvania
Manager
05.2018 - Current
Job overview
- Oversaw daily restaurant operations to ensure workflow efficiency and quality standards.
- Managed staff scheduling to maximize labor utilization and coverage.
- Implemented operational procedures that improved customer experience.
- Coached team members and provided regular feedback to enhance performance.
- Trained new employees on service standards and compliance with policies.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Conducted performance evaluations to identify areas for improvement.
- Coordinated with kitchen staff for timely meal preparation and delivery.
Education
Bethel Park High SchoolBethel Park, PA
High School Diploma
06-2001
CCACWest Mifflin, PA
Some College (No Degree) from Nursing
Skills
- Workflow efficiency
- Operational procedures
- Customer service and relationship management
- Team management
- Training and development
- Performance evaluations
- Strategic decision-making
- Organization and time management
- Inventory control
- Effective communication
- Reliability
Timeline
Manager
Texas Roadhouse
05.2018 - Current
Bethel Park High School
High School Diploma
CCAC
Some College (No Degree) from Nursing