Sarah Kempf
Pataskala
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
First Watch Daytime Cafe
Columbus
08.2020 - Current
- Managed daily operations of a popular daytime cafe fostering a welcoming environment.
- Oversaw staff scheduling and training to maintain high service standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Led team meetings to improve communication and address operational challenges.
- Resolved customer complaints promptly, maintaining positive guest relations and satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
Applebee's Neighborhood Grill & Bar
Columbus
08.2011 - 08.2020
- Oversaw staff scheduling and training to maintain high service standards.
- Developed marketing strategies to promote seasonal menu items and special events.
- Ensured compliance with health and safety regulations in food preparation areas.
- Led team meetings to improve communication and address operational challenges.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operations Manager
Applebee's Neighborhood Grill & Bar
Columbus
06.2007 - 08.2011
- Managed daily operations to ensure smooth restaurant functionality.
- Trained and supervised staff to uphold service standards.
- Coordinated inventory management and supply ordering processes.
- Implemented staff scheduling to optimize coverage during peak hours.
- Ensured compliance with health and safety regulations consistently.
- Conducted regular performance evaluations for team members.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, OH06-2000
Skills
- Team leadership
- Time management
- Data review
- Critical thinking
- Microsoft outlook
Certification
- Servsafe food-Expires 2027
- Servsafe Alcohol-Expires 2028
- State of Ohio Food Service Certification Level 2-Does not expire
Timeline
General Manager
First Watch Daytime Cafe
08.2020 - Current
General Manager
Applebee's Neighborhood Grill & Bar
08.2011 - 08.2020
Operations Manager
Applebee's Neighborhood Grill & Bar
06.2007 - 08.2011
High School Diploma -
Watkins Memorial High School
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