Sarah Kennedy
Assistant Store Manager
La Crosse,WI
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Mayo Clinic Store
01.2024 - Current
- Responded to customer concerns, and resolve escalated customer issues effectively leading to improved customer satisfaction
- Provided support to store manager in budgeting processes, helping maintain financial stability for the store.
- Mentored new employees on Mayo Clinc Store policies, procedures, and best practices to ensure their success within the organization.
- Excellent communication and organizational skills
- Proven ability to learn quickly and adapt to new situations with Durable Medical equipment
- Collaborated with healthcare professionals to ensure accurate and timely delivery of medical equipment for optimal patient care.
- Continuously sought opportunities to expand personal knowledge of industry advancements, attending conferences and workshops to stay current with best practices in DMEPOS
- In collaboration with business office to ensure accurate billing and reimbursement processes especially with Medicare/Medicaid
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Boost engagement and proactivity work to identify issues/concerns with one-on-one conversations.
Respiratory Regional Supervisor
Mayo Clinic Health System
12.2021 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Patient centered; team focused.
- SBAR/Lean principles
- Boost engagement and proactivity work to identify issues/concerns with one-on-one conversations.
- Handle complaints and resolve issues.
- Schedule, hire and help train staff.
- Manage inventory and order supplies for all locations
- Perform and Increased outpatient appointments in Pulmonary Function Lab
- Write and help approve procedures for Enterprise. Emphasize policies for standardized operations of departments
- Vice Chair of Enterprise PFT Convergence
Respiratory Therapist Staff
Mayo Clinic Health System, Franciscan Healthcare
05.2000 - 12.2021
- Worked closely with department director and pulmonary staff to implement Nicotine Dependence Center
- Collected and reported data Nicotine Dependence Center
- Train and Educate staff within department.
- Support lead therapist and helped write and revise policies, JBI's and procedures.
- Assisted with EPIC roll out and advised staff and physicians as Super User
- Assisted patients with multiple chronic diagnoses, including COPD and asthma.
- Utilized strong assessment skills to determine necessary patient care and testing.
- Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Patient testing includes pulmonary function, oxygen titration, overnight oximeter and cardiac monitors
Respiratory Therapist Management Intern
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
05.2018 - 10.2018
- Created new procedures and updated old ones for Mayo Clinic Enterprise
- SBAR/Lean principles-used to help educate staff about equipment transition.
- Created check lists to enhance patient safety for pediatric and neonatal transport bags.
- Helped create and streamline electronic orientation process.
- Part of interview process for positions
- Contributed to educating staff on new electronic record (EPIC)
- Participated in mock behavior situations.
- Wrote guideline for quality assurance with pulmonary testing.
Education
Bachelor of Science - Integrative Leadership
University of Wisconsin - Green Bay
Green Bay, WI 09.2017 - 05.2019
Associate of Science - Respiratory Therapy
Western Technical College
La Crosse, WI 09.1998 - 05.2000
Skills
Team Building
Attention to Detail
Workload prioritization
Training and mentoring
Customer service
Timeline
Assistant Store Manager
Mayo Clinic Store
01.2024 - Current
Respiratory Regional Supervisor
Mayo Clinic Health System
12.2021 - 01.2024
Respiratory Therapist Management Intern
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
05.2018 - 10.2018
Bachelor of Science - Integrative Leadership
University of Wisconsin - Green Bay
09.2017 - 05.2019
Respiratory Therapist Staff
Mayo Clinic Health System, Franciscan Healthcare
05.2000 - 12.2021
Associate of Science - Respiratory Therapy
Western Technical College
09.1998 - 05.2000
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