Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Keylon

Peachtree City,GA

Summary

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients. Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.

Overview

11
11
years of professional experience

Work History

Lead Opthomalic Technician

Spectrum Eyecare
Peachtree City, GA
09.2015 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked with existing and new patients extending a high quality and efficient support service.
  • Consistently made patients aware of new products and services available to them.
  • Preformed regular medically necessary imaging.
  • Coordinated with multiple offices to insure the best care for patients.
  • Maintained medical records and correspondence.
  • Worked with multiple medical and specialty representatives.
  • Assisted patients in scheduling new and returning appointments.
  • Settled billing inquiries and claims.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.

Service Advisor

Chronic Nissan
Griffin, GA
05.2015 - 08.2015
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Loan Specialist

Omni Financial Military Lending
Columbus, GA
08.2013 - 08.2014
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.

Education

High School Diploma -

Luella High School
Locust Grove, GA
05.2008

Skills

  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Computer Proficiency
  • Works Well Under Pressure
  • Multitasking and organization
  • Documentation and reporting
  • Work Planning and Prioritization
  • Attention to detail
  • Relationship building
  • Document preparation
  • Problem-solving
  • Critical thinking
  • Verbal and written communication

Timeline

Lead Opthomalic Technician

Spectrum Eyecare
09.2015 - Current

Service Advisor

Chronic Nissan
05.2015 - 08.2015

Loan Specialist

Omni Financial Military Lending
08.2013 - 08.2014

High School Diploma -

Luella High School

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Sarah Keylon