SARAH KEY MARER

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Assisted manager with production. Cashier and product knowledge

• Managed Wedding & Event procedures for guests and operation details for the entire event
• Retail gift shop operations including inventory, ordering merchandise and client liaison with vendors
• Organizing store layout and ensuring the displays are stocked and presentable
• Managed cash drawer according to established accounting principles while following proper cash handling procedures
• Assisted guests with check-in and check-out procedures while adhering to established policies and procedures
• Performed daily audits of front desk operations, ensuring accuracy of financial transactions

• Provided friendly and attentive customer service to ensure a pleasant dining experience
• Assisted with setting up special events within the restaurant when needed
• Demonstrated excellent communication skills while taking orders, delivering food, and addressing customer complaints

Leaded a small group with 5-10 people

• Additionally, any help needed in church functions, serving in the community
• Served as a mentor figure within the small group setting, offering guidance on both academic and personal matters.
• Improved communication skills among group members through targeted icebreakers and team-building exercises.

• Provided excellent customer service by anticipating needs for dietary requirements and menu options
• Demonstrated ability to interact with customers in a friendly and professional manner
• Processed payments and completed register transactions
• Prepared and served food and beverages to customers

• Mentored and trained new employees on company policies and procedures
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
• Reduced workplace safety or health hazards by enforcing work practices and procedures
• Analyzed and resolved quality and customer service issues, recommending system improvements
• Managed all departments incorporated within the Restaurant

• Organized events such as fundraisers, conferences, and seminars
• Prepared presentations about current programs or upcoming events
• Assisted with the planning and implementation of community outreach initiatives
• Assisted with daily operations of Community Center
• First Aid & City Disaster Trained

• VIP Liaison for large Corporate Events
• Managed escalated situations with difficult customers while preserving positive relationships
• Resolved complex customer inquiries in a timely manner while maintaining high level of professionalism
• Conducted registration operations for events with over 5,000 attendees
• Ensured clients received their expected VIP experience with satisfaction

• Reserved travel plans for large Corporate company travel
• SaBRE System Trained
• Utilized customer service skills to provide excellent assistance to clients in selecting the best travel options

Office of the Pastor -Rick Warren

I assisted with programs, research and developments for the Lead Pastor.

Research for sermons and care programs.

Communications with church campus and staff.