Sarah Keyser
Iowa City
Summary
Sales specialist skilled in delivering customized design solutions and managing client relationships. Expertise in project management, from concept through execution, ensuring quality control and effective communication with clients and contractors to achieve desired outcomes and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Cabinet Sales Specialist
Lowe's
09.2016 - Current
- Developed creative design concepts and presented them through detailed floor plans, elevations, and 3D renderings.
- Engaged clients to identify needs, preferences, and budget constraints, fostering tailored design solutions.
- Assisted clients in selecting appropriate materials, fixtures, and finishes to achieve desired aesthetics and functionality.
- Developed project proposals with detailed cost estimates and timelines to align client expectations with project execution.
- Worked closely with contractors and suppliers to ensure accurate implementation of designs and smooth project execution.
- Conducted on-site visits to monitor progress, address design challenges, and ensure quality control.
- Managed project budgets, tracked expenses, and provided cost-effective design solutions.
- Maintained high client satisfaction ratings by delivering exceptional service and addressing client needs promptly.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Addressed and resolved order issues promptly to improve overall customer satisfaction and loyalty.
- Instructed new sales staff on company policies and customer service procedures to ensure compliance and efficiency.
Frame Shop Manager
Hobby Lobby
08.2005 - 04.2016
- Managed a team of framers, ensuring the highest quality craftsmanship and adherence to deadlines.
- Collaborated closely with customers to understand their framing requirements and provide expert advice on design, materials, and conservation methods.
- Built relationships with local artists and designers, providing expert framing consultation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined workflow processes to enhance productivity and better meet customer demands.
- Conducted training sessions for staff members to enhance framing techniques and product knowledge.
- Oversaw all aspects of daily operations, including staffing, scheduling, and performance management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated lasting client relationships through effective issue resolution and clear communication.
- Implemented effective inventory management strategies, ensuring adequate stock levels and cost control.
- Coordinated repairs and replacements for equipment and supplies, ensuring optimal functionality.
- Consistently achieved sales targets while maintaining profitability and customer satisfaction.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA08-2007
No Degree - Fine Arts
Columbia College Chicago
Chicago, ILSkills
- Cabinet design
- Technical drawing interpretation
- Design consultation
- Product customization
- Product presentation
- Design Rendering Techniques
- Contract preparation
- Installation coordination
- Customer relationship management
- Post-Sales Support
- Converting Leads
- Qualified Lead Generation
- Sales Promotion
- Lead conversion
- Budget management
- Point of Sale Management
- Microsoft PowerPoint
- Cash Register Operations
- Creative problem solving
- Client follow-up
- Product and Service Knowledge
Affiliations
Volunteer Ceramics Lab Assistant at FabLab Iowa City
Timeline
Cabinet Sales Specialist
Lowe's
09.2016 - Current
Frame Shop Manager
Hobby Lobby
08.2005 - 04.2016
Bachelor of Arts - Psychology
University of Iowa
No Degree - Fine Arts
Columbia College Chicago