Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer Caballero

Orlando,FL

Summary

Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance.

Overview

4
4
years of professional experience

Work History

Cashier

Rosen Centre Hotel
Orlando, FL
06.2024 - Current
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Took orders accurately and delivered food promptly to the guest's room or suite.
  • Delivered beverages upon request with each meal order.
  • Replenished condiments as needed on the tray setup before delivering it to the guest's room.
  • Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills.
  • Prepared tables for service by setting up linens, silverware, and glassware.
  • Answered phone calls from guests to take orders or respond to inquiries.
  • Processed daily paperwork related to sales transactions including completing checklists and reports.

Collections Agent

Hilton Resort
Orlando, FL
09.2021 - 03.2022
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

Skills

  • Cash register operation
  • Payment processing
  • Customer complaint resolution
  • Safety compliance
  • Inventory management
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Money handling
  • Patience and empathy
  • Customer service

Timeline

Cashier

Rosen Centre Hotel
06.2024 - Current

Collections Agent

Hilton Resort
09.2021 - 03.2022

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Jennifer Caballero