Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Kielas

Ravenna,OH

Summary

Dedicated and detail-oriented office administrator with 14 years of experience in various roles, including restaurant management, dental office management, and pet grooming. Proficient in administrative duties, customer service, financial management, and patient care. Possess a strong background in training and development, with a focus on creating positive work environments and fostering teamwork. Proficient in various software systems, including Open Dental, Dentrix, QuickBooks, and Eaglesoft.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Kelly C Alexander DDS
08.2022 - Current
  • Managed operations for entire dental practice, facilitating excellent patient support services, direction and guidance.
  • Organized all supply purchases, equipment upgrades and operating expenses for entire office.
  • In charge of all bills for entire office.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Collected payments from patients and arranged payment schedules.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.

Business Assistant

Dental Arts of Aurora
10.2021 - 08.2022
  • Escort patients to exam rooms while making friendly conversation to prepare for cleanings and other dental procedures.
  • Sanitize equipment, clean treatment rooms and restock supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Set up dental instruments and equipment before procedures.
  • Prepare patients for dental procedures and treatment by greeting warmly, explaining procedure details.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.

Dental Receptionist

Dr. William Belt DDS
10.2020 - 10.2021
  • Answered and managed incoming calls and emails.
  • In charge of hygiene recare.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Reviewed and explained treatment plans to patients.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Verified, updated and entered patient information into system.
  • Collected payments from patients and arranged payment schedules.
  • Registered new patients daily.
  • Scheduled cleanings and dental appointments for patients.
  • Educated patients on treatment procedures and post-procedure home care.

Restaurant Manager

Great American Restaurants
01.2018 - 10.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Education

Associate of Science -

Stark State College
Canton, OH
08-2023

High School Diploma -

Southern Guilford Highschool
Greensboro, NC
06-2009

Skills

  • Office Management
  • Payment plans
  • Patient care
  • Inventory management
  • Employee training
  • Policies and procedures
  • Insurance Verification
  • Treatment room setup
  • Knowledge of dental terminology
  • Technologically savvy
  • X-Ray certified
  • Marketing skills
  • Assisting for various procedures
  • Organizational skills
  • Understanding of dental insurance
  • Patient counseling
  • Four-handed procedures
  • Multitasking
  • Restorative dentistry
  • Patient schedule management
  • Disinfecting rooms and equipment
  • Exam room setups
  • Sterilization techniques
  • Taking X-rays
  • Chairside assistance
  • Oral Healthcare
  • Strong verbal skills
  • Microsoft Office
  • Clerical
  • Treatment Planning

Certification

  • CPR certified
  • X-Ray certified

Timeline

Dental Office Manager

Kelly C Alexander DDS
08.2022 - Current

Business Assistant

Dental Arts of Aurora
10.2021 - 08.2022

Dental Receptionist

Dr. William Belt DDS
10.2020 - 10.2021

Restaurant Manager

Great American Restaurants
01.2018 - 10.2020

Associate of Science -

Stark State College

High School Diploma -

Southern Guilford Highschool

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Sarah Kielas