SARAH KIMBALL
Gardner
Summary
Dynamic leader with a strong ethical foundation and exceptional interpersonal skills, focused on addressing the mental health crisis through advocacy, research, and innovative program development. Expertise includes strategic program development, community outreach, and stakeholder engagement. Committed to creating collaborative environments that drive positive change in mental health initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Director, Young Parent Living Programs
YOU INC / Seven Hills
Worcester
03.2021 - Current
- Managed daily program operations to ensure fiscal accountability and adherence to best practice, regulatory, and agency standards.
- Reported HUD income eligibility and monthly occupancy to relevant housing authorities for Coordinated Entry.
- Identified trends and provided suggestions for optimizing care delivery based on analysis of utilization data.
- Attained thorough knowledge of mental health, educational, and developmental care systems.
- Responded to Quality Management and Utilization Review protocols and alerts, and participated in regular reviews of the Electronic Health Record.
- Partnered with stakeholders to align goals, enhance services, and address consumer needs.
- Created opportunities through training and development, utilizing evidence-based practices.
- Consistently practiced discretion in handling sensitive information.
- Utilized creativity and analytical skills in conflict resolution.
- Implemented client-focused strategies for risk and safety planning, service delivery, and aftercare for young parents, 15-22 years old, and their children.
- Supported employee personal and professional growth through coaching and supervision.
- Executed case management to evaluate and fulfill the needs of young parents through goal attainment and resource acquisition.
- Consistently upheld principles of fairness, showing compassion without prejudice.
Pearl Street Young Adult Program Coordinator
Open Sky Community Services
Leominster
03.2018 - 03.2021
- Ensured excellent care coordination across a multicultural client base of young adults 18-26 years old.
- Created comprehensive goals and objectives focused on individual needs, trauma awareness, and recovery.
- Monitor treatment planning and service delivery to ensure the highest quality level of care.
- Promoted positive behavioral change by utilizing support strategies, improving educational outcomes, and developing skills for individuals and their families.
- Engaged with residents, leveraging lived experience while staying on-site for two months amid the COVID-19 crisis in 2020.
- Fostered mutual respect and supported autonomy.
- Collaborated with certified peer specialists (CPS) and the KIVA Center to remove barriers to, and prevent, non-consensual emergency responses to mental health care.
- Guided employees in grasping peer support values and adopting meaningful human experience language when engaging with young adults served, fellow staff members, and written documents.
- Facilitated staff trainings on diverse topics including suicide prevention and self-harm.
- Teamed up with certified peer specialists to organize and contribute to activities supporting the LGBTQ+ community.
- Oversaw remote supervision of team and program management during 2020 COVID-19 crisis.
Program Coordinator, Program Supervisor, Counselor
Alternatives
Fitchburg/Leominster
01.2010 - 03.2018
- Delivered exceptional care coordination services to a multicultural client base for individuals ages 18 to 70 years old, diagnosed with mental health concerns.
- Successfully enhanced access to mental healthcare for diverse populations, leading to significant improvements in mental well-being.
- Created targeted, trauma-informed recovery goals.
- Oversaw treatment planning and service delivery to guarantee top-quality care.
- Promoted positive outcomes for clients and their families through targeted interventions.
Licensed Foster Care Parent
The Mentor Network
Worcester
01.2004 - 09.2009
- Participated in creating Individual Service Plans for youth with serious emotional disturbances.
- Assisted in delivering social, educational, medical, and therapeutic services to at-risk youth.
- Offered crisis intervention services and facilitated a stable family setting for adolescent females facing behavioral health challenges.
Licensed Child Care Provider, Family Child Care Plus
Department of Early Education and Care
Baldwinville
01.2002 - 01.2008
- Developed structured educational plans tailored to different developmental stages.
- Ensured compliance by managing detailed written records.
Program Assistant, Site Coordinator
Mount Wachusett Community College
Gardner
12.1998 - 07.2002
- Coordinated and executed day-to-day functions of the off-campus program.
- Participated in creating strategies to address concerns involving personnel and students.
- Produced a variety of promotional materials such as ads, newsletters, and brochures incorporating graphics and text.
Education
Master of Arts - Public Policy: Public Administration
Liberty University
Lynchburg, VA11-2018
Bachelor of Science - Psychological Sciences
Fitchburg State University
Fitchburg, MA01.2013
Associate of Science - General Studies
Mount Wachusett Community College
Gardner, MA05-1998
Skills
- Team leadership
- Detail-oriented organization
- Quality documentation
- Strategic partnerships
- Critical thinking skills
- Program management expertise
- Emotional intelligence
- Regulatory compliance
- Mediation and crisis intervention
- Care coordination
- Cultural competency
Professional References
- Chesney O’Neill, YOU Inc /Seven Hills, Senior VP Residential Operations, (508) 423-4427
- Anna Berin, YOU Inc/Seven Hills, Senior Director Residential Services, (401) 529-6909
- Ryan Markley, Open Sky Community Services, Certified Peer Support, (850) 261-1228
Education Certifications
- Master of Arts in Public Policy: Public Administration, Liberty University, 2018
- Bachelor of Science in Psychological Sciences, Fitchburg State University, 2013
- Associate of Science in General Studies, Mount Wachusett Community College, 1998
- Mental Health First Aid Certification, 11/01/24
- StreetWorks Outreach Worker Certification, 11/01/24
- CPR/First Aid Certification, 04/01/25
Certification
- StreetWorks Outreach Worker Certification – in progress
- Salesforce LinkedIn Learning - in progress
- CPR/First Aid Certification – November 2023
- Mental Health First Aid Certification – November 2024
Accomplishments
- Member of Phi Theta Kappa Honor Society - 1998
- Member of Psi Chi Psychological Honor Society – since 2012
- Leadership Award - 2017
Affiliations
- Mental Health / Substance Use Recovery (Policy, Research, and Advocacy)
- Gardening and Home Decorating
- Creative Writing
References
References available upon request.
Timeline
Program Director, Young Parent Living Programs
YOU INC / Seven Hills
03.2021 - Current
Pearl Street Young Adult Program Coordinator
Open Sky Community Services
03.2018 - 03.2021
Program Coordinator, Program Supervisor, Counselor
Alternatives
01.2010 - 03.2018
Licensed Foster Care Parent
The Mentor Network
01.2004 - 09.2009
Licensed Child Care Provider, Family Child Care Plus
Department of Early Education and Care
01.2002 - 01.2008
Program Assistant, Site Coordinator
Mount Wachusett Community College
12.1998 - 07.2002
Master of Arts - Public Policy: Public Administration
Liberty University
Bachelor of Science - Psychological Sciences
Fitchburg State University
Associate of Science - General Studies
Mount Wachusett Community College
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