Sarah Kindle
Sheridan,WY
Summary
Ambitious Managing Director with excellent management, bartending and promotional skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value, customer relations, positive work place, and extremely motivated.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Promotion Director
Forever West Events
Newcastle, WY
04.2018 - Current
- Managed day-to-day functions of promotion, sponsorships, and vendor relations.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Created and implemented external and internal communications strategies for key company initiatives such as ticket sales, and sponsorships.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Directed team of 15 volunteers, 12 vendors, 28 sponsors and staff.
General Manager of Operations
Wyarno Bar And Grill
Wyarno, Wyoming
10.2021 - 04.2022
- Led company to successful product launch and growth in 23 days by developing initial product roadmap and go-to-market strategy, created the grill menu, designed the bar, designed the dinning area, ordered all necessary beverage, liquor, food, supplies and services. Ensured the kitchen, bar, dinning area and facility were all up to par with inspections from the health department and fire marshal, with myself as the only staff member.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Built service agreements with multiple vendors and clients.
- Capitalized on opportunities to advance operations and build customer relations, enhancing customer service with refined and current expertise. Hours of planning and preparation for extensive turn outs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked 7 days a week to ensure employee operations, event planning, sales, ordering, inventory, scheduling, finances, staffing, payroll, grounds keeping, human resources, safety and compliance.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of a new business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Guaranteed optimal food and beverage stock by assessing entire inventory for corrective action planning to limit expenses.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Consulted with community taxi's/transportation and always had safe rides to ensure the safety of our cliental as well as others.
General Manager/ Bartender
Coffeen Liquors And Lounge
Sheridan, Wyoming
09.2013 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Improved and applied social media marketing strategies to increase patronage.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Handled multiple customers in a fast-paced setting in coordination with solid team of 3 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all employees.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Increased bar revenue through development and marketing of featured cocktails.
Education
Criminal Justice
Northern Wyoming Community College District - Sheridan College
Sheridan, WYCentral Wyoming College
Riverton, WYRocky Mountain High School
Fort Collins, COSkills
- Audience Adaptation
- Customer Service
- Staff Collaboration
- Overseeing Events
- Sales Strategies
- Marketing and Promotions
- Supply and Inventory Maintenance
- TIPS Certified
- Administrative Management
- Business Leadership
- Policy Development and Enforcement
- Sales Promotion
- Advertising Campaign Development
- POS Terminal Operations
- Administering Payroll
- Increasing Occupancy
- Inventory Tracking and Management
Certification
Tips training and server safety certification, September 2013-present
National Interpreter Certification, August 2000-present
Languages
Spanish
Professional Working
Timeline
General Manager of Operations
Wyarno Bar And Grill
10.2021 - 04.2022
Promotion Director
Forever West Events
04.2018 - Current
General Manager/ Bartender
Coffeen Liquors And Lounge
09.2013 - 07.2021
Criminal Justice
Northern Wyoming Community College District - Sheridan College
Central Wyoming College
Rocky Mountain High School
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