Sarah King
Chicago,,IL
Summary
A seasoned Lead Account Manager with a proven track record overseeing significant account growth. Renowned for ability to enhance team efficiency and apply strategic oversight to consistently drive operational excellence and client satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Account Manager
Epsilon
08.2024 - Current
- Operate as the account management lead over a $40 million book of business, leading an account management team focused on driving consistent revenue growth and operational excellence.
- Partner with the client development team to identify new opportunities to upsell and cross-sell Epsilon products. Applying understanding of consumer behavior and available data to develop strategy recommendations to meet client goals.
- Lead a team of three direct reports, providing mentorship, training and performance evaluations to drive success and enhance team efficiency.
Senior Account Manager
Epsilon
04.2023 - 08.2024
- Managed a book of business that achieved an annual revenue growth from $19 million to $27 million due to the strategic efforts and partnership of the account management and client development team. This received company recognition including a nomination for a "Magnitude Award."
- Oversaw the integration of a Publicis initiative for a multi-agency "power of one" approach to a long term existing high-revenue client. This involved establishing a media plan with clear swim lanes, aligning with Publicis partners on a unified format for data aggregation for cohesive analyses and restructuring our approach to strategy and campaign management with the client.
- Managed one direct report, providing mentorship, performance evaluations and career guidance.
Account Manager
Epsilon
09.2021 - 04.2023
- Served as a client facing partner alongside the client development team to provide guidance and expertise on Epsilon products to reach client marketing goals.
- Managed campaign launches across cross-functional teams to ensure strategic, timely and efficient execution.
- Monitored and managed program performance/KPIs to identify account risks and troubleshoot if necessary.
Program Coordinator
Morley Companies
03.2017 - 01.2021
- Project managed experiential marketing initiatives for top global automotive clients. Specialized in sponsorships and large-scale events including partnerships with the Super Bowl, the Masters, the CMA Awards and the Monaco Grand Prix.
- Oversaw all aspects of the event including pre-planning, communication initiatives and on-site management.
- Developed and managed project timelines. Coordinated the logistics and communication between all teams involved including the client, production, internal departments, venues, suppliers and onsite staff.
Marketing Communications Intern
Michigan Health Information Network
09.2014 - 08.2015
Public Affairs Intern
The Dow Chemical Company
05.2014 - 08.2014
Education
Bachelor of Arts - Communication, Specialization in Public Relations
Michigan State University
East Lansing, MI01-2015
Skills
- Account growth
- Upselling strategies
- Operational excellence
- Strategic oversight
- Team leadership
Timeline
Lead Account Manager
Epsilon
08.2024 - Current
Senior Account Manager
Epsilon
04.2023 - 08.2024
Account Manager
Epsilon
09.2021 - 04.2023
Program Coordinator
Morley Companies
03.2017 - 01.2021
Marketing Communications Intern
Michigan Health Information Network
09.2014 - 08.2015
Public Affairs Intern
The Dow Chemical Company
05.2014 - 08.2014
Bachelor of Arts - Communication, Specialization in Public Relations
Michigan State University
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